Operations Support Specialist

Janitza•Ashburn, VA

About The Position

Operations Support Specialist LOCATION: Ashburn, VA Who We Are Janitza LP is the North American arm of Janitza electronics GmbH, a leading German manufacturer of electrical power monitoring hardware and software. A family-owned business, we make hardware and software to measure and analyze power quality measures for our data center and industrial manufacturing customers. With our tools, companies can take action to reduce energy costs, improve uptime, and decrease their carbon footprint. Our North American branch was established in 2018 and our team is growing quickly. We're looking for a Business Operations Support Specialist to assist our operations through collaboration with our warehouse management, procurement teams, and finance to ensure timely delivery, accurate billing, and compliance with company standards. Who You Are Reporting to the Operations Manager, the Business Operations Support Specialist plays a critical role in ensuring smooth and efficient business processes across procurement, inventory management, and logistics. This position is responsible for maintaining accurate stock levels, preparing and processing purchase orders, and coordinating shipments to meet customer and organizational needs. Success in this position demands strong organizational skills, attention to detail, and the ability to manage multiple priorities in a fast-paced environment. What You'll Do Order Management Duties: Coordinate with sales teams to ensure customers are accurately set up in the system and compliant with company standards. Confirm pricing for each customer according to program-specific pricing lists. Accurately input customer orders into the ERP system and verify all details for accuracy. Send order acknowledgements and confirmations promptly after order entry. Collaborate with sales and warehouse teams to optimize order processing and ensure timely delivery. Communicate effectively with customers, internal teams, and vendors to resolve issues and maintain smooth operations. Create, analyze, and distribute daily and weekly reports to monitor open and in-fulfillment orders. Work with finance on accounts receivable to ensure timely invoice payments and send notices for overdue accounts. Maintain data accuracy, integrity, and consistency for customer and order-related information in the ERP system. Inventory & Procurement Duties: Support and maintain inventory levels in cooperation with the warehouse team and operations manager. Coordinate shipments with the operations assistant and warehouse management. Prepare and process purchase orders and requisitions for materials and supplies. Ensure accurate stock level information is maintained in coordination with procurement. Process billing invoices and assist with related documentation. What You'll Bring Qualifications Include College degree or technical diploma. Excellent verbal and written communication skills. Strong interpersonal and customer service skills. Exceptional organizational skills and attention to detail. Proven time management skills with the ability to meet deadlines. Strong analytical and problem-solving abilities. Ability to prioritize tasks effectively. Proficiency with Microsoft Office Suite. Preferred Qualifications Experience with SAP

Requirements

College degree or technical diploma.
Excellent verbal and written communication skills.
Strong interpersonal and customer service skills.
Exceptional organizational skills and attention to detail.
Proven time management skills with the ability to meet deadlines.
Strong analytical and problem-solving abilities.
Ability to prioritize tasks effectively.
Proficiency with Microsoft Office Suite.

Nice To Haves

Experience with SAP

Responsibilities

Coordinate with sales teams to ensure customers are accurately set up in the system and compliant with company standards.
Confirm pricing for each customer according to program-specific pricing lists.
Accurately input customer orders into the ERP system and verify all details for accuracy.
Send order acknowledgements and confirmations promptly after order entry.
Collaborate with sales and warehouse teams to optimize order processing and ensure timely delivery.
Communicate effectively with customers, internal teams, and vendors to resolve issues and maintain smooth operations.
Create, analyze, and distribute daily and weekly reports to monitor open and in-fulfillment orders.
Work with finance on accounts receivable to ensure timely invoice payments and send notices for overdue accounts.
Maintain data accuracy, integrity, and consistency for customer and order-related information in the ERP system.
Support and maintain inventory levels in cooperation with the warehouse team and operations manager.
Coordinate shipments with the operations assistant and warehouse management.
Prepare and process purchase orders and requisitions for materials and supplies.
Ensure accurate stock level information is maintained in coordination with procurement.
Process billing invoices and assist with related documentation.