Operations Support Specialist

Pillar Bank • Village of Baldwin, WI

3h

About The Position

Would you like to work for a locally owned bank that supports the community you live in? We are hiring for a full-time Operations Support Specialist. As an Operations Support Specialist you will be responsible for assisting in ensuring that all Data Processing functions operate effectively and efficiently; performs daily operations which support functions of core processing system(s), including intraday, nightly, and month end processing; computer operation; internet and mobile banking; customer inquires and ensures requests are completed in a timely fashion. Provides coordination of payroll with external vendor including time and labor, update payroll systems, resolve pay-related inquiries, and reconcile payroll and benefit reports. Provides support for Board and Shareholder projects. Provides back-up responsibilities and support to other positions in the Operations Department.

Requirements

• Two years banking experience
• Customer service experience
• High school diploma or equivalent required.

Nice To Haves

• Experience in payroll and bookkeeping/operations preferred.
• Demonstrated ability to provide the highest quality of customer service in an efficient, professional, confidential and accurate manner consistent with Pillar Bank's values and standards.
• Associate Degree in accounting or equivalent experience preferred.
• Experience in payroll and accounting/operations preferred.

Responsibilities

• Assists customers and potential customers with questions, problems, and inquiries regarding account information or digital banking services, in person and by telephone.
• Assists with answering in-coming phone calls to respond to customer questions, problems and directs calls to other appropriate departments/personnel as needed.
• Coordinate payroll process with external Payroll Processor and Director of Operations.
• Prepare custom reports for supervisor and management on a payroll basis and as needed.
• Serves as the contact for the HRIS system, including Time and Labor.
• Review and audit monthly vendor benefit statements and prepare monthly General Ledger entries.
• Provides administration support to the Pillar Bank Board of Directors.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED