Operations Support Specialist

Acron Aviation Inc•Salt Lake City, UT

About The Position

Driver Training Solutions is a global leader in commercial driving simulators- designed, engineered, and delivered by a team of passionate innovators redefining what’s possible safe driving. From trucking and Law Enforcement simulators to our SMART defensive driving courses and software, we support fleets and drivers with the technology and expertise to make the roads a safer place. Now, with a bold new identity, we’re building on a legacy of driving excellence—unleashing fresh energy, modern thinking, and a customer-first mindset to meet the demands of today’s rapidly evolving aerospace industry. Welcome to Driver Training Solutions - where the future takes to the road! We are seeking a motivated and detail-oriented Operations Support Specialist to join our team. This entry-level position is ideal for individuals who are eager to gain experience in customer support, technical troubleshooting, and hands-on assembly of advanced systems. You will play a key role in supporting our customers by managing inbound calls, resolving system-related issues, and assisting with the assembly, setup, and testing of our high-end driving simulators.

Requirements

Requires a High School Diploma or equivalent
with 0 to 3 years of prior related experience.
Strong communication skills, both verbal and written.
Basic technical aptitude and willingness to learn new systems.
Ability to work effectively in a team environment and independently when needed.
Detail-oriented with strong organizational and problem-solving skills.
Customer-focused with a positive, professional attitude.

Nice To Haves

Associate or bachelor’s degree preferred.
Experience in customer support, help desk, or technical troubleshooting.
Familiarity with hardware assembly, electronics, or simulation systems.
Knowledge of ticketing systems, CRM tools, or technical documentation practices.

Responsibilities

Receive and respond to inbound telephone calls from customers.
Document, troubleshoot, and resolve system issues with professionalism and accuracy.
Escalate complex technical issues to the appropriate teams when necessary.
Maintain accurate records of customer interactions and resolutions in support systems.
Assist with the assembly, setup, and calibration of high-end driving simulators.
Perform functional tests to ensure all systems meet quality and performance standards.
Provide support to senior technicians during simulator installations and upgrades.
Maintain a clean and organized workspace, following safety and quality protocols.
Work closely with the operations, engineering, and support teams to resolve issues.
Report recurring problems and provide feedback to improve products and processes.
Participate in training sessions to expand technical knowledge and customer service skills.