Operations Support Specialist

NextGen Federal Systems • Aberdeen, MD

25d

About The Position

NextGen Federal Systems is seeking a proactive and professional Operations Support Specialist to support day-to-day operations and administration for an Army customer. Candidates must possess demonstrated experience in operations support for an Army, DoD, or Government customer(s).

Requirements

• Bachelor's Degree required; 4 additional years of experience may be substituted in lieu of a degree
• Minimum of 5 years of demonstrated, relevant experience
• Highly proficient with Microsoft Office, particularly Word, Excel and PowerPoint
• Proficient with SharePoint, user and basic administrative skills
• Strong oral and written communication and organizational skills
• Process improvement experience and/or understanding is required
• High degree of attention to detail, flexibility, and responsive to changing requirements and priorities
• Self-motivated, possess sound planning and organizational skills, ability to multitask, and perform in a fast-paced environment with minimal supervision
• Must have a secret DoD clearance

Nice To Haves

• Experience with and working knowledge of Lean Six Sigma. Lean Six Sigma certification a plus. CMMI, Total Army Quality, ISSO, and/or other process improvement and standards programs experience and knowledge is desirable.
• Experience working with Army, Joint Staff, and/or DoD organizations highly desired (leadership role/experience, executive officer or equivalent experience a plus)

Responsibilities

• Manage daily operations
• Coordinate and execute personnel actions, and provide administrative support including Lean Six Sigma (L6S) efforts
• Assist with internal organization standard operating procedures (SOPs) and processes
• Manage customer survey feedback including reviewing survey methodology, questionnaires, interview/focus group guides, and analysis methodology
• Receive and analyze incoming requirements and taskers, routing actions accordingly, and ensure completion and timeliness of responses.
• Ensure leadership awareness
• Track and facilitate joint efforts between government and contractor service providers
• Interact with senior level government officials and other leadership across agencies
• Coordinate and organize high level, high visibility events and visits, to include international visitors

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 101-250 employees