Operations Support Specialist - REMOTE

Jobgether

4d • Remote

About The Position

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Operations Support Specialist. In this role, you will play a crucial part in supporting State and Local Government market leadership by executing administrative and operational tasks that contribute to the growth of the organization's services. You will leverage both technical and business acumen to enhance operational initiatives and support team alignment. Successful candidates will excel in building relationships with stakeholders and improving service delivery while maintaining a focus on operational performance indicators. This role allows for flexible work hours in alignment with the Pacific Time Zone.

Requirements

• Bachelor's degree and 6-8+ years of relevant experience, or an associate’s degree with 8-10+ years of relevant experience.
• Experience in healthcare providers or related environments.
• 2+ years in an operations specialist role or similar.
• Proficiency in Microsoft Office Suite, particularly Excel for reporting.
• Strong problem-solving skills and analytical ability.

Responsibilities

• Develop and sustain effective relationships with senior management and identify opportunities within the assigned market.
• Provide insights to enhance delivery models and outcomes that support market goals, including cost reduction.
• Proactive support on tracking project staffing to ensure all staff are aligned to sufficient billable work.
• Build and maintain relationships with key stakeholders across various business sectors.
• Collaborate with teams to enhance service delivery and support RFP processes.
• Monitor and exceed operational key performance indicators for the market.
• Review data to determine operational impacts and elevate issues to leadership.
• Continually improve market process flows to enhance efficiency.
• Support assigned segment-wide priorities and engage with market staff and vendors.
• Coordinate work with the India-based Custom Solutions Team.
• Provide project-specific support on invoicing and budget tracking.
• Deliver detailed reports and analytical information to market leadership.

Benefits

• Medical, Rx, Dental & Vision Insurance
• Personal and Family Sick Time & Company Paid Holidays
• Discretionary variable incentive bonus eligibility
• Parental Leave
• 401(k) Retirement Plan
• Life Insurance options
• Flexible Spending Accounts for healthcare
• Short-Term & Long-Term Disability coverage
• Tuition Reimbursement and learning opportunities
• Employee Referral Program
• Corporate Sponsored Events & Community Outreach offerings
• Emergency Back-Up Childcare Program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level