Operations Support Manager

SERVICE BY MEDALLION • Mountain View, CA

1d • $80,000 - $84,000 • Onsite

About The Position

Essential Functions All customer and client satisfaction levels at site. Ensures monthly safety meetings and operational trainings are provided to the custodial staff. Works closely with the SDE and Site Supervisors to ensure customer satisfaction levels are met. Follows up with customer requests and ensures completion of the daily work orders assigned and communicate completion feedback to the SDE and Supervisors as necessary. Keeps the upper management informed (as necessary) for key events at site. Conducts random site tours with the SDE, Night Supervisors/Leads and/or Upper Management. Attends corporate operational meetings per request. Responsible for creating an inventory list of the equipment at the site and proper supplies distributed to Janitors closets. Ensure proper coverage for buildings. Assists SDE and Supervisors with billable or non-billable product ordering Works closely with the SDE and Human Resources to ensure qualified custodians are being hired for the vacant day shift positions. Conducts supplies and equipment audits for site. Assures that all day staff employees are working safely Safety Audits. Be able to manage employees by knowing company Protocols (ex: Leave of Absence, Medical leave, vacations, timecards, etc.). Coordinate/execute night crew activities with Night Supervisor. Coordinate/execute Floor Crew activities with Night Supervisor. Ensuring Daily/Weekly/Monthly customer requests/reminders are executed properly. Maintain supplies: Includes ordering, distribution and inventory control. Ensuring customer walk through notes are executed operationally within a 2 work day period. Execute payroll activities in compliance with Medallion policy. Tag-out broken equipment and bring to corporate office for fixing. Distribute and collect facilities reports from frontline operations team daily/weekly and turn in facility tickets to client for repairs as instructed by client. Ensure that buildings are presentable at all times (walk buildings). Ensure safety trainings are conducted with crew members and kept on file. Ensure operational trainings with crew members are held and kept on file. Issue disciplinary action, as seen appropriate. Issue trainings to all employees as seen appropriate. Attendance and punctuality are essential functions of the position as it requires face to face interaction. Other duties and responsibilities may be assigned by SDE. Program Quality Standards: Communicates and partners with HR in addressing workers comp information. Coaches and disciplines employees verbally and in writing following the progressive disciplinary policy. Attends audits led by client on as-needed basis (if available). Creates audit (QA) deficiencies into service requests and tracks the progress of the service. Reviews daily service requests with the Lead Night Supervisor. Tracks and guarantees all service requests are completed and are timely. Ensures compliance with Service by Medallion protocol of approved chemical products and their uses. Ensures compliance of guidelines for quality service rendered by service workers. Documents all employee related issues for processing working with the HR department. Performs weekly quality inspections with Lead Night Supervisor and SDE as necessary. Works with SDE to create and quote extra work orders. Ensures staff is complying with the contract and meeting the scope of work for each building/site. Assist the SDE in the appropriate meetings to cover issues and trainings.

Requirements

• Qualifications

Responsibilities

• All customer and client satisfaction levels at site.
• Ensures monthly safety meetings and operational trainings are provided to the custodial staff.
• Works closely with the SDE and Site Supervisors to ensure customer satisfaction levels are met.
• Follows up with customer requests and ensures completion of the daily work orders assigned and communicate completion feedback to the SDE and Supervisors as necessary.
• Keeps the upper management informed (as necessary) for key events at site.
• Conducts random site tours with the SDE, Night Supervisors/Leads and/or Upper Management.
• Attends corporate operational meetings per request.
• Responsible for creating an inventory list of the equipment at the site and proper supplies distributed to Janitors closets.
• Ensure proper coverage for buildings.
• Assists SDE and Supervisors with billable or non-billable product ordering
• Works closely with the SDE and Human Resources to ensure qualified custodians are being hired for the vacant day shift positions.
• Conducts supplies and equipment audits for site.
• Assures that all day staff employees are working safely Safety Audits.
• Be able to manage employees by knowing company Protocols (ex: Leave of Absence, Medical leave, vacations, timecards, etc.).
• Coordinate/execute night crew activities with Night Supervisor.
• Coordinate/execute Floor Crew activities with Night Supervisor.
• Ensuring Daily/Weekly/Monthly customer requests/reminders are executed properly.
• Maintain supplies: Includes ordering, distribution and inventory control.
• Ensuring customer walk through notes are executed operationally within a 2 work day period.
• Execute payroll activities in compliance with Medallion policy.
• Tag-out broken equipment and bring to corporate office for fixing.
• Distribute and collect facilities reports from frontline operations team daily/weekly and turn in facility tickets to client for repairs as instructed by client.
• Ensure that buildings are presentable at all times (walk buildings).
• Ensure safety trainings are conducted with crew members and kept on file.
• Ensure operational trainings with crew members are held and kept on file.
• Issue disciplinary action, as seen appropriate.
• Issue trainings to all employees as seen appropriate.
• Attendance and punctuality are essential functions of the position as it requires face to face interaction.
• Other duties and responsibilities may be assigned by SDE.
• Communicates and partners with HR in addressing workers comp information.
• Coaches and disciplines employees verbally and in writing following the progressive disciplinary policy.
• Attends audits led by client on as-needed basis (if available).
• Creates audit (QA) deficiencies into service requests and tracks the progress of the service.
• Reviews daily service requests with the Lead Night Supervisor.
• Tracks and guarantees all service requests are completed and are timely.
• Ensures compliance with Service by Medallion protocol of approved chemical products and their uses.
• Ensures compliance of guidelines for quality service rendered by service workers.
• Documents all employee related issues for processing working with the HR department.
• Performs weekly quality inspections with Lead Night Supervisor and SDE as necessary.
• Works with SDE to create and quote extra work orders.
• Ensures staff is complying with the contract and meeting the scope of work for each building/site.
• Assist the SDE in the appropriate meetings to cover issues and trainings.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed