Operations Support Coordinator - COMPEL Pro

Proverbs 31 Ministries•Matthews, NC

22d•Hybrid

About The Position

The Operations Support Coordinator provides essential administrative, technical, and customer service support to ensure the smooth day-to-day functioning of COMPEL Pro initiatives. This role serves as a behind-the-scenes problem solver—supporting members, coordinating systems, and handling details that allow the broader team to focus on content, connection, and calling. If order brings you joy and helping others feels like worship, this role will feel like home (1 Corinthians 14:40).

Requirements

Alignment with the mission and values of COMPEL Pro and Proverbs 31 Ministries.
Strong organizational and administrative skills with excellent attention to detail
Clear written communication and a service-oriented mindset
Ability to manage multiple tasks and deadlines with minimal supervision
Comfortable learning and working within digital systems and platforms

Nice To Haves

Prior experience with the following tools is helpful: HelpScout, HubSpot, and WordPress

Responsibilities

Provide member and non-member support by monitoring and responding to member inquiries via email with clarity, warmth, and professionalism
Escalate issues appropriately while ensuring members feel seen and supported
Manage the administrative side of COMPEL Pro writing challenges
Assist with setup, communication, timelines, and behind-the-scenes logistics of all programs.
Load and schedule emails, texts, and posts (including some social media reels and stories) across platforms
Manage day-to-day coordination with the IT department at Proverbs 31 Ministries