Operations Supervisor

SHOALS AMBULANCE LLC•Knoxville, TN

11d

About The Position

ROLE SUMMARY The Operations Supervisor completes all duties of Paramedic, in addition to the following expectations daily. Reports directly to Operations Manager and are held accountable for communication between operations supervisors, Leadership staff and multiple shifts. Paramedic provides patient care in both the emergency and non-emergency environment. Ensures compliance with all State EMS rules and regulations. Upholds all company policies and procedures including company medical director approved protocols and standing orders. Employees hired into this position are subject to a six-month introductory probationary period. This is an Hourly/Non-Exempt position.

Requirements

Minimum EMT-P (Paramedic) Qualifications
Basic Life Support Certification
Advanced Cardiac Life Support
PALS or equivalent certification (within 6 months of hire date)
Current State of Driver’s License
Positive Driving/Safety Record

Responsibilities

Complete Daily Deployment Readiness Form
Leadership Report Discrepancies completed
Loop closure reports and system management
IT Equipment Management
Check Crews Queues Daily on Web PCR
Daily Activities Report
Daily walk through to address needs of dispatch and maintenance
Check paperwork for errors at the end of crew shifts
Submit trouble tickets as needed
Filling Schedules/Trucks
Truck audits for ALS/BLS and enough trucks available
Handle crisis emails and respond to email
Returned paperwork issues
Timeliness accountability
Come in-service, daily
Respond to all calls for service dispatched from the EMS communications center as directed.
Provide care and treatment to patients according to company policy and the company medical director protocols.
Ensures ambulance and all equipment is cleaned and checked daily. Any deficiencies should be reported immediately to the Operations Manager.
Prepares and completes appropriate reports including Patient Care Reports (PCR), billing, exposure reports, incident reports, daily, weekly, and monthly unit check offs.
Ensures unit and crew members adhere to our EMS policies, procedures, guidelines, directives, and standards. Reports any deficiencies to Operations Manager.
Ensures vehicle placed in-service comply with required laws, rules license, and regulations as outlined by the State and other authorized agencies.
Prompt and regular attendance at work and mandatory meetings.
Maintain a state of readiness and professionalism while on duty.
Maintain professional appearance and conduct while in company uniform either on or off duty.
Self-motivated and requires little supervision and direction.
Staffing open ambulance shifts as needed to assure minimum deployment requirements.
Performs other such duties as may be required