Supervisor, Operations

A.P. Moller - Maersk•Grand Rapids, MI

8d•$60,000 - $65,000

About The Position

About Us: As a company, we promote a culture of honesty and integrity, and value the trust it allows us to build with customers and employees alike. Our focus on our people is what sets us apart and keeps our customers coming back to work with us! If you are seeking to be a part of a family, this is the place for you! We are an integrated logistics company responsible for moving 20% of global trade annually. With a dedicated team of over 110,000 employees across 130 countries, we go all the way to connect and simplify global trade, and help our customers grow and thrive. Maersk Ground Freight (MGF) offers transportation services like FTL (Full Truckload), LTL (Less Than Truckload), brokerage, cross-border trucking, groupage, and sortation hubs, connecting Maersk or Customer warehouses or depots or cross-dock/consolidation/deconsolidation facilities through a robust network led by best-in-class operations and technology. This integrated network will service multi-channels like B2B, B2C, B2B2C, e-commerce, direct to store, dropship, returns, and more, leveraging asset-based, asset-light, and non-asset models. We are seeking an Operations Supervisor in Grand Rapids, MI! 8:30pm-6am Wednesday - Saturday JOB SUMMARY: The Operations Supervisor monitors all operations including, but not limited to; Process shipments, prepare paperwork, communicate freight status and dispatch drivers for pick up. The supervisor will be the primary interface between Pilot Freight Services, customers, sales, system operations and vendors and provide quality customer service, while meeting company policies and procedures.

Requirements

Customer service background preferred
Ability to read key elements of financial statements in support of functional role responsibilities
Excellent communication and interpersonal skills
Must have superior organizational and time management skills
Must be approachable and motivated
Knowledge of systems utilized as it relates to logistics
Proficient knowledge of Microsoft Office
Ability to thrive in a high-pressure environment
Detail oriented and analytical

Responsibilities

Responsible for ongoing process analysis of operational systems, procedures, and staffing to drive continuous improvement in operating efficiencies.
Assist District Manager with general tasks
Responsible for ensuring safe operations as well as compliance with all OSHA regulations, all applicable laws, and Pilot’s Corporate Policies
Effectively train, supervise, coach and evaluate all direct reports to foster good communications and morale
Reviews operational key performance measures monthly as well as benchmarking data to drive any required correctional or improvement strategies
Communicating freight status and any problems to customers, vendors and other Pilot stations and personnel
Freight handling via forklift
Load/Off-load build trucks for optimal routing
Other duties as assigned