Noah's Ark - Operations Supervisor - Seasonal

Herschend • Wisconsin Dells, WI

1d • Onsite

About The Position

Our story began 75 years ago when the Herschend family discovered wonder deep in an Ozark Mountain cave—and chose to share it with the world. Today, Herschend is the largest family-held themed attractions company, with 49 leading attractions and immersive experiences that reach audiences worldwide. While each brand offers something unique, all are united by a shared purpose: Bringing Families Closer Together by Creating Memories Worth Repeating®. Our passionate hosts make this purpose possible through everyday acts of love and service—what we call Heartspitality®—the intersection of heart and hospitality. As an equal-opportunity employer, we strive to provide environments where every host, guest, and partner feel welcome, valued, and loved. We firmly believe that words and actions matter, which is why all individuals are to be treated equally and with respect. The Park Operations Supervisor will assist in contributing to the smooth daily operation of the park. This position is responsible for a wide variety of day-to-day functions, including guest concerns, locker issues, and assisting every department in any capacity needed during our daily operation. There is a heavy focus on ensuring a positive guest experience. We are currently looking for a: Noah's Ark - Operations Supervisor - Seasonal

Requirements

• Must be at least 18 years of age to comply with Wisconsin Child Labor Laws
• Ability to work flexible schedule, including evenings, weekends, and holidays
• Must have reliable transportation to and from your scheduled shift
• Must possess a valid driver’s license and a good driving record
• Ability to comply with all uniform policies
• Must possess exceptional customer service skills, with an ability to resolve questions, problems, issues, and concerns in a positive and professional manner
• Must possess a safety-oriented mindset and be fully committed to enforcing all DOSH, Ellis, and all other regulations, policies, and procedures
• Ability to inspire, motivate, and successfully lead a large number of team members
• Must be able to speak with guests directly when other operations leadership is not available
• Ability to handle high-pressure situations, meet the demands of constant deadlines and coordinate multiple priorities in a dynamic environment.
• Must possess strong written and verbal communication skills
• Ability to follow direction, multi-task, and work as part of a fast-paced team
• Ability to stand, walk, and remain on feet for majority of the workday
• Ability to remain sedentary for periods of time, while using a computer
• Ability to frequently stoop, twist, kneel, bend, squat, or reach above shoulders
• Ability to aid and physically move guests of varying heights and weights
• Ability to carry, push, pull, lift, and hold objects weighing 30 pounds or more
• Ability to climb or descend stairs for some of the rides and attractions

Nice To Haves

• 1+ years of previous work experience in the Rides or Aquatics departments is required. Previous ride operation experience from other Amusement/Theme Park employers will also be considered.
• Ability to read, write, and speak fluent English; Spanish or other bilingual language skills are a plus.

Responsibilities

• Assist with the daily supervision of the operations and any other assigned departments
• Act as an approachable mentor and coach to all assigned team members
• Inspire team members by creating a positive and energetic atmosphere where safety and guest satisfaction are top priorities
• Become knowledgeable of performing the essential duties of all team members and lifeguarding positions and backfill these positions when needed
• Assist with onboarding and training team members on how to safely and successfully perform their jobs
• Ensure that all required meal and other breaks are being given in accordance with Wisconsin law
• Ensure daily sign-in sheets are completed and submitted each day
• Assist with scheduling all departmental team members to ensure adequate staffing levels are achieved to support daily operation.
• Assist with timekeeping for all assigned hourly team members
• Welcome guests with a smile and positive attitude!
• Delight customers by providing exceptional customer service to answer their questions or resolve complaints
• Monitor aquatics areas and ensure that guests are complying with park rules and policies
• Provides direct support to other rides team members through making rounds throughout the park to check on their needs
• Fill and empty locker kiosks each morning and evening
• Provide locker coupons to gift shops and rentals for locker sales
• Respond to lost and found calls and deliver valuables to designated spot in park
• Assist guests with any cash to card issues throughout park
• Respond to guest concern calls including lockers, safety, theft, etc.
• Assist with directing traffic and crowd control
• Assist Park Services in keeping the park clean and presentable
• Monitor, fill and keep accurate inventory of all soda machines
• Perform light maintenance of hanging signage throughout park
• Responsible for opening park gates in the morning and doing final sweep of the park at day end to ensure all guests have left the property
• Maintain vigilance and proactively identify potential hazards; inform operations leadership of any such situations in a timely manner
• Assist with completing Manager on Duty (MOD) checklists each day
• Perform routine audits and inspections of all park operations
• Assist in other departments as needed
• All other duties assigned by leadership

Benefits

• Flexible schedule
• Ability to cross-train and learn unique skills across various departments
• Free admission to Noah’s Ark and all Palace Entertainment parks on your days off
• Invitations to exclusive company-sponsored employee events throughout the season

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed