Ark Encounter Admissions Coordinator

Answers In Genesis Group•Williamstown, KY

About The Position

The Attractions Admissions Coordinator must be able to control and manage the day-to-day running of a specific area, ensuring that the preparation and presentation of the area meet our high standards. The coordinator will oversee operations of the processing and entry of all guests to the Ark Encounter. The coordinator leads a team of hourly staff to invest in guest experience in critical guest engagement zones to answer questions. This position has a career path to fit your professional growth goals through professional development and managing a large staff to achieve great results by tackling challenges while having fun along the way. This position will allow one to impact others through a service mindset centered on making an eternal difference. This position should display our Core Values of SERVE (Serve, Equip, Relate, Value, Engage) when interfacing with both internal and external customers to ensure that the message and mission of Answers in Genesis is portrayed in an effective and God-honoring fashion. This position provides opportunities for spiritual, personal, and professional development.

Requirements

Must agree with and be able to sign our Statement of Faith.
Maintains a personal relationship with Jesus Christ.
Regularly attends a local Bible-believing church.
Strong interpersonal relationship skills- ability to interact with guests and coworkers across all departments and levels.
Ability to memorize and retain facts, procedures, etc.
Excellent verbal and written communication skills.
Availability to regularly work weekends, holidays, and occasional events outside of normal operation hours.
Must have a neat appearance, dress professionally in uniform, and represent the ministry in a professional manner.
Ability to sit, stand, walk, and converse with guests for up to five hours without a break and be able to move to different positions throughout an 8-10 hour day.
Exceptional ability to multitask and accurately follow instructions in a fast-paced environment.
Must possess conflict resolution skills.
2+ years’ experience in hospitality, or similar industry
Experience with POS systems in ticketing, retail, food service, or similar environment

Nice To Haves

Degree (or significant progress toward a degree) in hospitality or retail is a plus

Responsibilities

Promote the mission and standards of Answers in Genesis.
Create a SERVE culture environment in all work done.
Approach all tasks with a second mile mindset.
Prioritize personal integrity in all interactions and assignments.
Frequently inspect guest engagement zones for brand standards and request corrective action for any issues
Frequently provides inspection calibrations of staff operations to ensure compliance with SOPs
Maintain proficiency in all staff positions and procedures.
Sell tickets/operate ticket-selling register.
Stay up-to-date and prepared to answer guest questions regarding Ark Encounter and Creation Museum.
Ensure the safety of all guests through training and proficiency regarding safety and security procedures.
Coordinates with Health and Safety and Department of Public Safety to ensure safe operations for staff and guests
Be able to model strong guest engagement skills.
All other duties and responsibilities as assigned by management.