2026 Seasonal Ride Operations Supervisor

CENTRAL AMUSEMENT INTERNATIONA•New York, NY

2d•Onsite

About The Position

Do you dream about being part of History and promoting NYC’s most iconic destination for fun? Luna Park In Coney Island is actively recruiting a 2024 Seasonal Ride Operations Supervisor. About Us: Central Amusement International Inc. (CAI) is an amusement park development and management company located in New York City. In 2003, CAI developed Victorian Gardens at Wollman Rink in Central Park, and in 2010 developed Luna Park in Coney Island, at the site of the birthplace of the amusement industry. CAI is part of the Zamperla Group, which is the worldwide leader in the manufacturing of amusement rides. Join our team as a Ride Operations Supervisor at the amusement park! Your role is crucial in ensuring that standard operating procedures are followed to maintain the safety and enjoyment of our guests. You'll lead by example, training, coaching, and guiding your team to uphold the highest standards of service. Together, we'll focus on delivering an exceptional guest experience that creates lasting memories at our amusement park. Location: Luna Park in Coney Island, 1000 Surf Avenue, Brooklyn, NY 11224, USA

Requirements

A minimum of one-year prior experience managing a minimum of 10 people or more.
Must be able to communicate and understand the English language.
Ability to lift, stand, stoop, walk, bend, and reach comfortably throughout the shift.
Friendly and approachable demeanor with excellent communication skills.
Strong interpersonal skills, including effective verbal and written communication, presentation, and leadership abilities.
Demonstrate effective analytical skills with a keen ability to identify and resolve problems.
Ability to engage with guests and create a positive, memorable experience.
Basic math skills for handling transactions and providing change when necessary.
Flexibility to work independently and/or as part of a team.
Availability to work various shifts, weekends, holidays, and evenings as needed.
Able to work in all weather conditions.
Experience in customer service is a must, with comfort in supervising and leading a team.

Nice To Haves

Amusement park experience (highly preferred).

Responsibilities

Oversee daily standard operating procedures (SOPs) for rides, ensuring compliance with safety standards.
Enforce company guidelines on uniform, grooming, and attendance policies to maintain a professional atmosphere.
Maintain open and effective communication with departmental managers, coordinators, supervisors, and ride operators.
Assist in training and motivation of the ride operators’ team members, fostering a supportive work environment.
Supervise ride operators in testing equipment, enforcing safety procedures, assisting guests, and maintaining ride cleanliness.
Coordinate with Operations Management to address team members' concerns promptly and effectively.
Ensure neat and orderly queue lines and efficient load/unload times to enhance guest satisfaction.
Collaborate with various departments to ensure smooth park operations and seamless guest experiences.
Review operators' work, evaluate performance, and provide constructive feedback and assistance as needed.
Work with management to achieve critical success factors for the park, demonstrating leadership and strategic thinking.
Monitor staff performance, facility cleanliness, and safety conditions, taking proactive measures to address any issues.
Respond to customer service needs promptly and empathetically, resolving concerns to enhance guest satisfaction.
Conduct employee audits and record disciplinary action as needed, demonstrating fairness and consistency.
Instruct new employees on park protocol and procedures, facilitating their integration into the team.
Promote teamwork among all park team members to foster a positive and collaborative work environment.
Provide an overview of day-to-day responsibilities in Ride Operations, ensuring clarity and alignment among team members.
Manage opening and closing procedures related to Luna Park's Ride Operations, ensuring efficiency and safety.
Collect and communicate operational and technical issues to management, demonstrating effective communication skills.
Perform other assigned duties as required, displaying flexibility and adaptability in supporting park operations.