Operations Supervisor for Boating Company

Bridge Marina•Lake Hopatcong, NJ

2d•$55,000 - $65,000•Onsite

About The Position

Bridge Marina is seeking an Operations Supervisor to oversee and support our Boating Club, Boat rentals, dock slips, and marina facilities in Lake Hopatcong. This role is at the heart of our operations, ensuring a smooth and exceptional experience for our guests while supporting and guiding our team. During the boating season, you’ll coordinate and oversee daily activities to support boating club members, rental guests, and slip customers, ensuring fleet readiness, safety, and top-tier service. You’ll also assist with team development, guest relations, and operational execution. In the off-season, your focus will shift to system enhancements, fleet maintenance, marina improvements, and guest development efforts aimed at ensuring smooth operations for the subsequent season. This role offers the best of many worlds—a dynamic, summer season spent outdoors on the water and a structured, project-based off-season that allows for growth and company development. If you enjoy working with boats, leading a team, and creating a seamless experience for guests, this could be the perfect role for you.

Requirements

A team-oriented leader with a positive, professional, and supportive approach, committed to helping others succeed.
A self-starter who anticipates challenges, identifies issues, and takes initiative to implement solutions.
An organized individual with strong time management skills, able to prioritize multiple responsibilities while keeping the team aligned with daily and seasonal goals.
Accountable and decisive person who takes ownership of work and time, ensuring role is completed as committed, while recognizing when to escalate an issue.
An excellent communicator who can engage well with both guests and teammates.
Someone who enjoys and appreciates seasonal rhythms, embracing the energy of summer on the water while valuing a quieter, project-focused off-season with time for planning and improvements.
This is a full-time year-round role. Available from late April to mid-October including weekends and holidays, with typical hours between 8:00 AM - 7:00 PM (mid-week days off, Tuesdays and Wednesday or Wednesday and Thursday off). Flexible transition to a Monday-Friday schedule during the off-season mid-October-April, with typical hours of 9:00 AM - 5:00 PM and a generous holiday break.
Boating knowledge—familiarity with single-engine boats up to 25 feet, boating rules and regulations, and safe boating practices.
Tech-savvy and adaptable, comfortable using software for scheduling, sales and communication to streamline operations.
This role is for someone who thrives can oversee themselves in varying paced environment, takes initiative, and embraces both leadership and teamwork to create an enjoyable experience for guests and teammates alike.

Responsibilities

Guest & Team Engagement Provide care and support to guests and teammates, ensuring a safe, fun, and rewarding experience.
Communicate with guests to understand current and future needs, providing recommendations and solutions to enhance their experience.
Assist in training and developing team members to align with Bridge Marina’s guest service standards.
Operations & Facility Oversight Oversee daily, weekly, and seasonal maintenance, safety, and administration of our fleet, marina facilities, and equipment.
Lead and oversee boat preparation, cleaning, safety checks, launching, and dock operations.
Support and lead general marina operational tasks, maintenance projects, and seasonal transitions.
Ensure the marina, fleet, and facilities remain safe, clean, organized, and operationally effective.
Scheduling & Leadership Schedule daily activities and oversee the operations team.
Lead and support teammates to ensure fast, friendly, and safe service.
Guide and direct operational workflows to keep teams and guests moving safely and efficiently.
Process Improvement & Seasonal Strategy Assist with improving marina systems and strategies to enhance efficiency and guest satisfaction.
Oversee various off-season projects that improve workflows, guest services, and facility operations for future seasons.
Identify and implement proactive solutions to operational challenges.