Operations Supervisor

ASM Global•Waco, TX

48d

About The Position

ASM Global, the leader in privately managed public assembly facilities, has an excellent and immediate opening for an Operations Supervisor at the Waco Convention Center. We are seeking a unique Operations Supervisor to join our Administration team. Under general supervision of the Operations Manager, the Operations Supervisor is responsible for the following duties and responsibilities. Essential Duties and Responsibilities Includes the following: Serves as primary liaison between clients and facility departments as it relates to Exhibitor Services. Attends appropriate meetings Assist with all aspects of operations including event coordination, equipment maintenance, engineering, event staffing, setups and changeovers, event services, fire and life safety and customer service. Supervise operations staff. Responsibilities include interviewing, and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Train staff on all laws, codes, ordinances, policies, procedures, risk management, safety precautions, rules/regulations and emergency procedures. Investigate, analyze, and resolve operational problems and complaints. Act as a liaison with tenants, contractors, and facility users as needed. Maintain equipment and inventory. Report irregularities, discrepancies, damage or loss of property or any other safety concerns to manager All other duties as assigned. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Note The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position. ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages women, minorities, individuals with disabilities, and protected veterans to apply. VEVRAA Federal Contractor. Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people. Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.

Requirements

Demonstrate knowledge in operational procedures, facility capabilities, industry terminology, event-related services, and technical requirements for the types of events anticipated at the facility.
Must possess a thorough understanding of facility’s electrical, mechanical, and other systems.
Demonstrate knowledge of practices and procedures related to event set-up and conversions; typical methods and techniques for cleaning and maintaining the facility equipment; and proper use and care of hand and power tools.
Have experience with the principles and techniques of supervision and training.
Understand and work from general instructions, specifications, blueprints, sketches, event documents and preventive maintenance schedules.
Maintain an effective working relationship with clients, employees, exhibitors, patrons and others encountered in the course of employment.
Follow oral and written instructions and communicate effectively with others in both oral and written form.
Organize and prioritize work to meet deadlines.
Work effectively under pressure and/or stringent schedule and produce accurate results.
Operate a personal computer using Windows, Word, Excel or other standard office equipment.
Be licensed and insured to operate a motor vehicle in the United States.
Ensuring and following safety measures and regulations for forklift operation.
Demonstrate ability to carry out tasks in a reliable, productive and expedient manner and be able to adhere to strict deadlines.
Maintain an effective working relationship with clients, employees, exhibitors, patrons and others encountered in the course of employment.
Meet the physical demands of the job.
Must perform strenuous physical duties for extended periods, including lifting, carrying, crouching, moving and climbing with or without reasonable accommodations.
Position is routinely required to work outdoors and is exposed to the elements (heat, rain, etc.)
Follow all policies/procedures, risk management, safety precautions, rules, regulations and emergency procedures established at the facility & OSHA.
Work independently, exercising judgment and initiative.
Work in a fast paced environment.
Remain flexible and adjust to situations as they occur.
Ability to work long and irregular hours that may vary due to functions and may include day, nights, evening, weekends and holidays.
Strong communications skills and the ability to read, write, and understand English, Bilingual a plus but not necessary.
Must be able to lift 75lbs
Must be able to stand and work on your feet for extended periods of time.
Must be able to stretch and reach

Nice To Haves

Bilingual a plus but not necessary.

Responsibilities

Serves as primary liaison between clients and facility departments as it relates to Exhibitor Services.
Attends appropriate meetings
Assist with all aspects of operations including event coordination, equipment maintenance, engineering, event staffing, setups and changeovers, event services, fire and life safety and customer service.
Supervise operations staff.
Responsibilities include interviewing, and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Train staff on all laws, codes, ordinances, policies, procedures, risk management, safety precautions, rules/regulations and emergency procedures.
Investigate, analyze, and resolve operational problems and complaints.
Act as a liaison with tenants, contractors, and facility users as needed.
Maintain equipment and inventory.
Report irregularities, discrepancies, damage or loss of property or any other safety concerns to manager
All other duties as assigned.