Operations Supervisor

National Equipment & Service Corporation•Irvine, CA

23d•$80,000 - $95,000•Onsite

About The Position

The Operations Supervisor is an operational anchor who owns the day-to-day operational layer between field execution and senior leadership - managing exceptions, solving problems, and ensuring nothing falls through the cracks. While this is not a formal people-management role with direct reports, the Operations Supervisor is accountable for the quality, consistency, and output of the work produced across the operations team - overseeing performance, setting the standard, and ensuring the team executes exceptionally.

Requirements

3+ years of supervisory experience - accountable for team output, training, and process improvement.
B2B commercial or industrial field service experience. You understand technician management, service coordination, and mobile workforce complexity.
Hands-on FSM experience - ServiceTitan preferred; equivalent platforms considered.
Ability to manage KPIs - you know your numbers and you understand what moves them.
Proven coordination experience managing multiple concurrent workflows without losing track of commitments.
Financial acumen: job costing, parts spend, and labor efficiency. You understand how operational decisions affect the business.
Tech-savvy and a quick learner. Comfort with AI tools is expected, not optional.
Valid driver's license and reliable transportation.
Occasional field visits required.

Nice To Haves

Prior management experience is a plus.
Experience in a growth-stage company building systems, not just inheriting them.
Familiarity with operational frameworks and structured meeting rhythms.
Experience with purchasing, vendor management, or parts/inventory operations.
Working knowledge of ServiceTitan beyond user-level - configuration and reporting.

Responsibilities

Own the day-to-day workflow across dispatch, coordination, purchasing, and parts management - keeping each function on track.
Monitor and track daily KPIs in our FSM; report to the Service Manager about outcomes.
Serve as the first escalation point - resolving exceptions and cross-functional friction before it reaches the Service Manager.
Maintain operational buckets: Needs Pricing to zero, On Hold resolved, Parts Procurement moving.
Ensure fleet readiness, parts staging, and truck stock support next-day execution.
Supervise the operations team - provide clear direction and hold the team to daily standards and outcomes.
Set work priorities - execute against targets, not react to whatever surfaces first.
Identify skill gaps and coach proactively to build team capability.
Provide performance input and contribute to evaluations in partnership with the Service Manager.
Identify bottlenecks and recurring failures - diagnose root causes and implement fixes.
Document processes and SOPs so knowledge doesn't live in people's heads.
Maintain and improve our FSM configurations: dispatch rules, parts workflows, and reporting.
Own the implementation of systems projects once direction is set.
Track weekly performance and surface data-driven insights to leadership.
Liaison between Sales, Operations, and Field Service - keeping service delivery and customer commitments aligned.
Coordinate scheduling, parts timelines, and technician deployment for complex jobs.
Communicate proactively across departments - surface delays early and own the solution.
Monitor job costing and parts spend - flag variances and cost reduction opportunities.
Produce weekly operational reports tracking leading indicators against targets.
Support purchasing decisions with cost-benefit awareness - manage spend, not just process orders.

Benefits

Medical, Dental & Vision - NES contributes to all three for every employee. That contribution grows as you advance - better coverage is part of what a promotion earns you.
401(k) - retirement plan available to all employees.
Vacation - 2 weeks to start, with more earned as you advance.
Sick leave - 1 week of dedicated sick time.
8 paid holidays - available to all employees.
Company car access - access to a company vehicle when needed for site visits or field coordination, with mileage reimbursement otherwise.
Weekly 1:1s with the Service Manager - a real development conversation, not a check-in box.
Structured onboarding from day one, followed by ongoing skill development as the role evolves.
A defined path forward. Four defined levels, with advancement tied to demonstrated capability and impact - not time served. We promote from within first.
Modern Technology Tools - We're a tech-forward company that equips our team with the tools to work smarter, move faster, and stay connected.
Structured Meeting Rhythms - daily huddles, weekly team meetings, monthly reviews, and quarterly planning.
Recognition & Celebration - regular recognition of exceptional performance.
Collaborative Culture - cross-functional teamwork and clear accountability.
A growing company with real opportunity - we're building something, and you'll be part of building it.