Operations Supervisor - Surgical

Agiliti Health • Atlanta, GA

19h

About The Position

The Surgical Services Supervisor is responsible for maintaining a professional relationship with all physicians, hospital staff, physicians’ office staff and the technicians in their team, both in appearance and behavior, as well as supervision of individuals who perform these services. Responsibilities include managing the equipment inventory, supplies and fleet vehicles, working closely with district management to ensure customer retention and serving as subject matter expert. The Surgical Services Supervisor provides training and supports key daily office functions, including some billing. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. As a Surgical Services Supervisor, you must be able to lift eighty (80) pounds and push or pull one-hundred (100) pounds. A technician is required to load and unload equipment at various locations. A technician may be required to sit for long periods of time as well as being able to bend and reach repetitively. This job description in no way states or implies that these are the only duties to be performed by the employee in this position. It is not intended to give all details or a step-by-step account of the way each procedure or task is performed. The incumbent is expected to perform other duties necessary for the effective operation of the department. It is the policy of Agiliti to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender identity, sex, sexual orientation, national origin, age, physical or mental disability, genetic information, marital status, status as a veteran, military service, or any other characteristic protected by applicable federal, state, or local civil rights laws. In addition, Agiliti will provide reasonable accommodations for qualified individuals with disabilities. Agiliti strictly prohibits any form of retaliation against individuals who make good faith reports of alleged violations of this policy or who cooperate in Agiliti’s investigation of such reports. You may be required to obtain certain vaccinations, or provide proof of current vaccination status, based on customer and/or company requirements. If vaccination is required, Agiliti will provide specific directions and cover the expense at a participating clinic. Please note, this includes the COVID-19 vaccination.

Requirements

• Must be a certified Laser Technician 2 and above (ref “Laser Technician” job description)
• Valid driver’s license
• Able to stand for long periods and walk great distances
• Able to lift and/or push 80 pounds
• Able to perform all duties of the Laser Technician role
• Possesses quality orientation with a “get it right the first time” attitude
• Complies with patient privacy laws in all matters
• Maintains and projects confidence, enthusiasm and a professional image
• Flexible, coachable
• Demonstrates strong communication skills (listening, writing and speaking)
• Demonstrates team orientation and shows respect for others
• Operates with a proactive approach towards safety, health and quality in compliance with all company, governmental and customer policies and regulations
• Organized; prioritizes to meet deadlines
• Customer-focused; willing to go above and beyond

Nice To Haves

• 1-2 years of supervision/management or customer excellence experience preferred
• Knowledge of the healthcare industry, including an understanding of, or experience with, laser technician experience preferred
• Business management understanding preferred
• Proficient computer skills, including Microsoft Office programs (Word, Excel, PowerPoint)
• Willing to work flexible hours, including on call, evenings, weekends and holidays, as well as emergency off-hours as required

Responsibilities

• Maintaining a professional relationship with all physicians, hospital staff, physicians’ office staff and the technicians in their team, both in appearance and behavior
• Supervision of individuals who perform these services
• Managing the equipment inventory, supplies and fleet vehicles
• Working closely with district management to ensure customer retention
• Serving as subject matter expert
• Providing training
• Supporting key daily office functions, including some billing
• Provides leadership and direction to Laser Technician teams to ensure successful customer experience
• Ensures prompt and courteous service is delivered to all customers in person, by phone and communications
• Understands and uses effective conflict resolutions skills, e.g., identifies and resolves customer and staff concerns, discrepancies and disagreements
• Participates and partners with Technical Services, Laser Technicians, Account Executives and Operations Manager on customer meetings to promote revenue growth, cost containment and expansion of Agiliti services with existing customers
• Assists with management of the district and customers in Operation Manager’s absence
• Demonstrates in-depth knowledge of medical equipment; knows Agiliti equipment by name, appearance and accessory list
• Manages missing and lost equipment, software upgrades and accessories
• Ensures preventative maintenance is scheduled, and coordinated with Technical Services
• Performs periodic reviews and ready line audits to ensure proper practices are being executed
• Assists in the development of staffing and on-call schedules based on demand
• May complete and maintain DOT certification, according to location-specific business needs
• Manages shipping/receiving, requisitions and purchase orders
• Manages equipment inventory, par levels and supplies
• Exercises sound time management, and handles geographic routing and prioritization to service customers
• Trains Laser Tech staff on equipment cleaning, testing and inspecting and conducts in-servicing on features, functionality, etc
• Recruits and develops staff
• Provides cross and lateral training, emphasizing continuous improvement and teamwork, and provides on-going feedback with focused action steps for areas of improvement
• Holds self and staff accountable for completion of assignments, and credentialing
• Ensures accurate and timely documentation for billing and regulatory compliance, ie laser logs, work orders, etc
• Demonstrates sound and timely decision-making skills in front of team and customers
• Performs other assigned duties

Benefits

• Agiliti offers a robust suite of benefits for regular, full-time, non-union employees including: health insurance options for Medical, Dental & Vision plans, Short- and Long-Term Disability plans, Flexible Spending Accounts, Health Savings Accounts, Life Insurance Options, Paid Time Off, 401K Saving Plan with employer match, Employee Discounts, Tuition Reimbursement, Daily Pay program, Employee Assistance Program, and wellness programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees