Operations Supervisor

Hersha Hospitality Management LP•Sunnyvale, CA

12d

About The Position

Oversee operation of the hotel in absence of the Assistant General Manager or General Manager and during off-peak times. Potential Career Path Front Office Manager – Assistant General Manager – General Manager

Requirements

Associate or Bachelor’s degree preferred.
Thorough knowledge of front office operations and an intermediate knowledge of overall hotel operations.

Responsibilities

Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.
Manage the operations of the front office to ensure an optimal level of service and hospitality are provided to the hotel customers.
Coordinate with department managers when necessary to ensure optimal functioning of the hotel.
Resolve customer complaints, and anticipate potential problems by reviewing and monitoring operational issues, business flow and associate performance.
Monitor and maintain the front office systems and equipment to ensure optimum performance.
Supervise night audit functions, and perform audit in absence of the night auditor.
Be aware of emergency procedures and take full responsibility in emergency situations.
Follow sustainability guidelines and practices related to HHM’s EarthView program.
Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
Able to fill in throughout the hotel for any department needing staffing in hourly or managerial role.
Perform other duties as requested by management.