Operations Supervisor- Home Lending Assumptions

JPMorgan Chase & Co. • Columbus, OH

4h

About The Position

Embark on a rewarding and challenging career as an Operations Supervisor with our dynamic team. You'll have the opportunity to make a significant impact by supporting process improvements, key initiatives and expanding your creative skills in a supportive and collaborative environment. Join us and contribute to our mission while advancing your career. With highly supportive leadership and programs to foster growth and career mobility, your skills and capabilities can increase and be fine-tuned to make you more agile and versatile in reaching your career potential. As an Operations Supervisor- Home Lending Assumptions in Customer Assistance Solutions, you will provide support to customers impacted by life events such as marriage, divorce, and death and our team offers credit-qualified customers assumption services for their mortgage. You will oversee the review of application documents, evaluate creditworthiness, and coordinate with the Underwriting team to obtain necessary income, asset, and other documentation. You will have direct collaboration with Assumption Underwriting, Assumption Closing, and the Customer Life Events team and building strong relationships with Underwriting partners is essential to ensure timely processing of customer requests.

Requirements

• Excellent customer service skills
• Experience leading a team
• Strong written and verbal communication skills
• Attention to detail with strong analytical skills
• Ability to partner with multiple business units
• Time management and prioritization skills

Nice To Haves

• Knowledge of MSP, MS Office, Customer Assist, and MBWS
• Minimum of 3 years mortgage processing experience

Responsibilities

• Supervise the compilation of customer files and loan documents within standards for underwriting review
• Manage the pipeline proactively by tracking progress, generating reports, and ensuring associates are accountable for timely and accurate processing
• Maintain compliance with quality and control standards and expectations
• Monitor performance and quality metrics
• Ensure the team meets regulatory timelines

Benefits

• competitive total rewards package including base salary determined based on the role, experience, skill set and location
• commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions
• comprehensive health care coverage
• on-site health and wellness centers
• a retirement savings plan
• backup childcare
• tuition reimbursement
• mental health support
• financial coaching

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees