Operations Strategy Manager (Milan)

Voi • Milan, TN

29d

About The Position

As an Operations Strategy Manager, you will focus on the strategy, execution, and continuous improvement of our in-field and warehouse operations across several Italian cities. You will support the fleet organisation in delivering operational excellence across set KPIs and ensure successful city launches and completion of long-term improvement projects. In this role, you will collaborate closely with the local Fleet team, third-party logistics providers (3PLs), central stakeholders, and other cross-functional teams to drive business success across the region. This will include: Defining and shaping the operations strategy - including logistics partner management, workforce planning, and service design execution - and developing performance metrics and dashboards for in-field operations. Driving high-quality data management to enable strong decision-making and improve performance across KPIs (e.g. backlog, cost per repair, repair efficiency, uptime). Owning budgeting, forecasting, and performance tracking to ensure efficient resource allocation and long-term operational success. Managing cross-functional operations projects to ensure successful implementation and sustainable impact across local teams. Contributing to city launches by coordinating planning and execution with local and central stakeholders. Acting as the main point of contact for 3PLs, managing relationships from sourcing to contract negotiation, and collaborating with Site Managers on performance monitoring and follow-up. Supporting Site Managers on execution, acting as the bridge between central and local teams to continuously drive consistency and improvement across processes. Proactively identifying and implementing improvement opportunities to maximise efficiency, revenue, and overall success of our operations in the region.

Requirements

• Full professional proficiency in Italian, as you will work daily with 3PL partners and local operational teams.
• Bachelor's degree in business, economics, engineering, or a related field.
• 3 - 5+ years of experience in operations or strategy, ideally from consulting or a fast-paced environment.
• A proactive, optimistic, and hands-on attitude, bringing positive energy and enthusiasm to the team.
• Strong sense of ownership and responsibility, with resilience in the face of challenges and setbacks.
• Excellent interpersonal and communication skills, with a genuine interest in building trustful, supportive relationships within the team and with stakeholders.
• Strong analytical capability with proficiency in data management, in-depth data analysis, and delivering actionable insights.
• Experience managing complex cross-functional projects and aligning local and central teams.
• Proven ability to translate data into strategic decisions, identify performance drivers, and implement improvements collaboratively.

Responsibilities

• Defining and shaping the operations strategy - including logistics partner management, workforce planning, and service design execution - and developing performance metrics and dashboards for in-field operations.
• Driving high-quality data management to enable strong decision-making and improve performance across KPIs (e.g. backlog, cost per repair, repair efficiency, uptime).
• Owning budgeting, forecasting, and performance tracking to ensure efficient resource allocation and long-term operational success.
• Managing cross-functional operations projects to ensure successful implementation and sustainable impact across local teams.
• Contributing to city launches by coordinating planning and execution with local and central stakeholders.
• Acting as the main point of contact for 3PLs, managing relationships from sourcing to contract negotiation, and collaborating with Site Managers on performance monitoring and follow-up.
• Supporting Site Managers on execution, acting as the bridge between central and local teams to continuously drive consistency and improvement across processes.
• Proactively identifying and implementing improvement opportunities to maximise efficiency, revenue, and overall success of our operations in the region.

Benefits

• Join Europe's #1 micromobility operator and one of the fastest-growing scaleups.
• Get "skin in the game" through our employee options program, and have a direct impact on Voi's success in your market.
• Collaborate with inspiring, motivated, and fun colleagues towards a common goal.
• Unlimited free Voi rides.
• Join the micromobility revolution and help create sustainable cities made for living, free from noise and pollution.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Rental and Leasing Services
• Number of Employees: 1,001-5,000 employees