Operations Specialist

First Citizens Bank (Iowa)•Mason City, IA

About The Position

The Operations Specialist is responsible for providing excellent customer service to both internal and external customers regarding account issues, products and services. Assists with maintaining the image files for Retail documents to ensure proper archiving. Performs many processing and reconciling tasks on a daily basis in the most accurate and efficient way to help First Citizens maintain customer focus and financial strength.

Requirements

Greater than one year banking experience and/or Associates Degree in related area of study or combination of.
Knowledge of Shazam Access program and its functionality.
Knowledge of and ability to cross-sell FCB products and services to customers-such as the ability to identify customers’ needs, communicate services, explain advantages, and close sales activity.
Skill in working with the public, presenting a professional image of the bank, and servicing prospective and current customer inquiries, requests, and complaints.
Knowledge of current compliance related issues plus new and updated regulations.
Skill in performing basic mathematical principles (such as addition, subtraction, multiplication, division, decimals) in account transactions.
Proficient clerical skills, use of standard office equipment. Knowledge of the layout and functions of the computer keyboard; skill of using the touch system to perform data input.

Responsibilities

Fedline Activity-keying or verifying the following: wire transfers, ACH Returns, Securities, Large Dollar notices
Daily Reporting to Accounting
Canadian Check Processing
Shazam Daily Settlement
Debit Card Orders and callback
ACH Origination-process and verify files created in online banking
Positive Pay-review and process daily file
Billpay-process daily files
Stop Payments-review activity and reports
H S A Accounts-deposit processing
Dormant Accounts-monitor activity
Large Dollar Checks-review for fraud prevention
Two Signature Accounts-review for fraud prevention
Mail-sort/deliver incoming mail, process outgoing and return mail
Monitor and process incoming items received via department inbox
Inputs accurate index information for scanned documents in I Drive
Manages Onbase to ensure timely movement of documents
Performs quality control reviews of work performed. Maintains daily record of documents scanned.
Assists users with basic questions relating to use of document imaging system
Trains new employees in proper retrieval of scanned images when necessary
Assists Retail/Trust Ops/Accounting/Ops with document archiving
Operations I Drive callback
Maintains customer confidence and protects bank operations by keeping information confidential.
Provide support to both internal/external customers/researches and responds to customer inquiries.
Cross-sells bank products by answering inquiries; informing customers of new services and product promotions; ascertaining customers’ needs; directing customers to a branch representative.
Contributes to team effort by accomplishing related results as needed.
Maintains professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, and participating in professional societies.
Participates in civic and community activities to generate visibility and contact for the bank.
Attends mandatory compliance and security sessions. Monitors daily work for adherence to compliance and security regulations, policies/procedures, and promptly corrects any deficiencies.