Operations Specialist

Range USA•Wixom, MI

15h•Onsite

About The Position

Range USA is the leading indoor gun range and retail operator in the nation. We are motivated to provide the easiest and best customer service in the USA. We believe every member of our team contributes to our success and every single customer should have a great experience at our stores and online. Join us as we continue to grow throughout the nation. At Range USA, you have an opportunity to make a big difference in our mission. POSITION DESCRIPTION: Position Title: Store Operations Specialist Reports To: Assistant Store Leader Classification: Full-Time/Non-Exempt/Hourly EMPLOYEE BENEFITS: Medical, Dental, Vision Health Insurance Free Elite Membership (Unlimited Shooting) Industry Leading Online and Store Discounts Free Classes Ability to Utilize Manufacturer Programs No firearm experience needed: We Offer Paid Training POSITION OVERVIEW: The Store Operations Specialist performs duties in relevance to compliance of federal, state, and local firearm sales regulations, as well as ensure adherence to Range USA’s related policies and procedures. The Store Operations Specialist is responsible for general clerical duties such as data entry, receiving inventory, special orders and inventory control, booking and planning group parties, private lessons, events, and to provide the best experience for every customer.

Requirements

Possess the following core values: Curious Passionate Do It Right Service
High School Diploma or equivalent required
Minimum of 2 or more years of inventory or retail experience within a specialty environment
Availability to work a flexible schedule and hours necessary to open and/or close the store including nights, weekends, and holidays.
Strong proficiency with Microsoft Office (Word, Excel, Outlook), inventory management systems and POS systems
Effective communication skills (verbal & written) including strong relationship building skills
Extended periods of standing.
Lifting and/or pushing objects up to 50 lbs. on a regular basis.
Working at heights of up to 10’.

Responsibilities

Manage all visual standards in the store, including merchandise presentation, signage, lighting, and general maintenance.
Receive all incoming inventory accurately, including but not limited to trade in firearms, vendor firearms and transfer firearms within a timely manner with accuracy and efficiency following ATF standards and company policies.
Create of trade-in firearm item information within SAP.
Maintain service firearms program, to include sourcing of parts, tracking, and customer communication.
Ensure rental firearm cleaning program is being executed properly.
Oversee of all “store use” items for proper inventory management.
Facilitate all special and e-commerce orders for customers.
Facilitate all in/out firearm transfers.
Facilitate any necessary price changes, register trouble shooting, tag printing, and price testing for all sales and events.
Partner with IT department to trouble shoot any SAP/IVEND problems.
Partner with Store Leader to manage necessary inventory ordering and tracking of inventory “outs”.
Ensure quantity, products, and pricing are correct
Work with the product team to correct discrepancies, return necessary items, and obtain credit memos.
Ensure receiving area is neat, clean, and organized.
Work with leadership to order necessary supplies including targets, eyes, ears, office supplies, and ATF forms.
Assist in the production and setup of all event marketing materials.
Partner with Assistant Store Leader to investigate and remedy all inventory outs
Facilitate special events, group outings, and private lessons for customers
Manage store compliance programs including third and fourth checks of 4473 forms, form filing system, corrections, and customer contacts.
Manage weekly serial audits, monthly ammunition cycle counts, any additional cycle counts, negative gross margin report, negative quantity on hand report, and Midwest receipts verification
Conduct case audits to ensure representation of all in stock firearms