Operations Specialist

Cogir Senior Living

2h•Hybrid

About The Position

Cogir Senior Living, based in Scottsdale, Arizona, proudly oversees a network of senior living communities spanning 11 states nationwide. As a trusted leader in senior housing, we are dedicated to growth while maintaining our commitment to exceptional care for our residents and a supportive, growth-focused environment for our team members. At Cogir, our culture is rooted in the core values of human focus, creativity, and excellence, which inspire us to continuously improve and achieve excellence in all we do. Join us in our mission to enrich the lives of our residents while building a meaningful and fulfilling career! The Operations Specialist will support assigned Cogir Senior Living communities with all business-office related tasks, such as team member onboarding and orientation, payroll, billing, accounting, and operational processes. Support would be needed in communities with a Business Office Director or Executive Director vacancy, or those with a temporary vacancy due to a leave of absence. While supporting a community, you will be the primary point of contact for all residents, families, and staff regarding resident billing and human resources inquiries. You will also support the training for newly appointed Business Office Directors and Executive Directors, and serve as the subject-matter expert for onboarding, payroll, and billing best practices. The work setting is hybrid: in-person at an assigned community within the assigned region, and work from home. Travel will be required.

Requirements

A High School diploma is required.
At least five (5) years of experience in business office management, finance, payroll, or accounting is required.
A strong understanding of Medicaid operations in Washington and Oregon is required.
Knowledge of various computer systems and CRM software, and proficiency in the Microsoft Office Suite.
Working knowledge of federal and state employment laws.
Working knowledge of general accounting, billing, collections, Medicaid, and expense management.
Outstanding written and verbal communication skills and a passion for serving seniors.
Strong organizational and problem-solving skills with the ability to work in fast-paced transition environments.
A high degree of accuracy, initiative, and judgment in handling financial transactions.
Employing professional ethics and high integrity.
Ability to lead, train, and support community-level business office teams.
Travel as required.

Nice To Haves

An associate's degree or higher, or a combination of education and relevant experience, is preferred.
Experience in senior living, healthcare, or multi-site business operations is strongly preferred.

Responsibilities

Produce and manage accounts receivable and assist in month-end closing procedures.
Manage all residents' contracts, execution, and renewals.
Responsible for all new resident orientation and move-in coordination.
Manage all resident and employee files, assuming full responsibility for all regulatory guidelines, forms, and documentation for residents and employees.
Responsible for new hire orientation for all staff.
Produce and manage payroll for the community.
Work with the Executive Director to ensure the community is within budget.
Direct oversight over the front desk staff, including recruiting, training, supervision, and staff development.