Operations Specialist
About The Position
The Operations Specialist is a highly field-focused role designed to improve store performance through targeted training, operational support, and execution follow-through. There will be one Operations Specialist per state, making this a visible and high-impact leadership role. This is not a desk-based position. The Operations Specialist works inside stores, partnering closely with Regional Managers and Store Leadership to identify operational gaps, reinforce training, and ensure consistent execution. The Operations Specialist improves store performance by delivering hands-on training, identifying bottlenecks, reinforcing operational standards, and ensuring follow-through on corrective actions. This role is solution-oriented, highly accountable, and comfortable stepping into active retail environments to provide immediate guidance and structure.
Requirements
- 3+ years of retail leadership or multi-unit retail experience
- Strong operational understanding of inventory, cash handling, and retail workflow
- Experience training, coaching, or developing store teams
- Comfortable working across multiple locations
- Strong communication skills and ability to provide direct, constructive feedback
- High level of accountability and follow-through
- Willingness to travel within assigned state
Nice To Haves
- Experience in regulated industries and multi-location environments.
Responsibilities
- Provide on-site, hands-on training support to stores experiencing operational challenges, discrepancies, or customer service issues
- Identify locations with elevated discrepancies or recurring execution breakdowns and proactively deploy training support
- Conduct in-field coaching with General Managers, Assistant General Managers, Leads, and Associates
- Reinforce training related to inventory handling, cash handling, customer flow, staffing execution, and store-level processes
- Observe store operations in real time to identify bottlenecks and inefficiencies
- Follow up after visits to ensure improvements are sustained
- Serve as a primary operational support resource for assigned stores
- Respond to operational "fires" including workflow failures, customer escalations, and staffing challenges
- Support store resets and execution alignment during high-impact periods
- Assist with opening and closing execution issues
- Ensure follow-through on action items identified during store visits
- Conduct routine store walkthroughs focused on operational execution and readiness
- Identify recurring operational challenges and partner with store leadership to correct them
- Provide clear, actionable feedback following walkthroughs
- Reinforce merchandising standards, organization, and customer flow
- Support investigation of inventory discrepancies and operational irregularities
- Identify root causes related to process gaps or training needs
- Reinforce corrective actions through coaching and follow-up
- Escalate significant or recurring concerns to the Regional Manager
- Act as an extension of the Regional Manager, supporting execution consistency across assigned stores
- Provide coaching reinforcement to GMs and AGMs
- Track trends related to operational breakdowns and training needs
- Maintain documentation to support accountability and follow-up
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
