Operations Specialist

TAS Environmental Services LP•Channelview, TX

About The Position

TAS Environmental Services, LP - Emergency Response Services & Environmental Solutions ready to respond wherever, whenever. every time. TAS Environmental Services is headquartered in the Dallas, Texas area and serves companies of all sizes across the South and into the Midwest. For over 100 years, our industrial economy has been built on Oil & Gas, technology, and infrastructure. Today, it is essential for every business and municipality to have a "go-to" vendor for environmental solutions, from industrial cleaning services to emergency response services, to hazardous waste transportation and box rentals. We are prepared 24/7 and every day of the year. We are hiring an Operations Specialist. In partnership with District Managers and corporate finance, the Operations Specialist will be responsible for supporting daily operations, streamlining processes, and ensuring efficiencies. The incumbent will support the district by ensuring the proper preparation of accurate and timely bills to customers based on service contract terms along with other administrative functions. This role serves a key purpose within the organization, ensuring the business remains profitable and customers receive premier customer service.

Requirements

Accuracy & Precision: Ability to enter information quickly and accurately, double checking work to ensure mistakes are avoided.
Relationship Management & Communication: Excellent verbal and written communication skills.
Execution: Excellent organizational skills and attention to detail. Excellent time management skills with a proven ability to meet deadlines.
Problem Solving: Strong analytical and problem-solving skills.
Minimum of 1 year experience billing; industrial, transportation, or similar experience preferred.
High School diploma or G.E.D.

Responsibilities

Following order to cash procedures, this role prepares monthly billing adjustments, obtains required approvals and enters adjustments into the billing system.
Researches and resolves routine and non-routine billing questions and discrepancies. Following standard operating procedures, determines the appropriate adjustment codes to process the transaction.
Reviews invoices for completeness and accuracy. Follows up with customers or other division staff/management to resolve identified discrepancies.
May calculate and prepare manual billings for non-routine, complex billing arrangements.
May gather and summarize supplemental billing information to accommodate customer billing requirements.
Reviews various billing system reports to identify billing discrepancies. Makes corrections as appropriate to ensure accurate billing following standard operating procedures.
Posts cash receipts to customer accounts based on information from lock box reports and local cash receipt listings. Performs basic and routine research to resolve differences or unidentified / misapplied payments.
Posts payments as appropriate into the billing system to clear open obligations, or prepares remittance advances to accompany payments sent to the lock box or corporate office.
May accept credit card payment from customers over the phone and process recurring payments.
May complete customer set up in company billing system(s).
May act as a resource for less experienced personnel within the division or other divisions. This includes answering questions and providing training and support for others.
Hosts daily POD calls: cross-functional calls that assist the business with driving process improvement on order management lifecycles.
Assists with project planning, execution, and monitoring, providing administrative support to project teams.
Responds to customer inquiries and resolves issues in a timely manner.
Performs a variety of administrative tasks, such as filing, data entry, and record keeping.
Performs other job-related duties as assigned.