Operations Specialist

Staples • Framingham, MA

5d

About The Position

Staples is focused on our customer and our community. A s a Program Specialis t supporting our U.S. Retail (USR) stores, you will help drive operational excellence, simplify execution, and support the growth of our retail business. This role partners closely with Home Office and Field Leadership to ensure our store teams have the tools, clarity, and support needed to deliver flawless execution and outstanding customer service. In the role what you will do: Support Operational Excellence & Growth Initiatives Participate in the design and build of new programs that simplify store execution and help achieve projected sales goals. Collaborate with store leaders to reinforce execution of key operational processes and ensure alignment on expectations and best practices. Enable Data‑Driven Decision Making Produce recurring and ad-hoc reporting that surfaces insights, highlights performance trends, and informs decision‑making for Home Office and Field Leadership. Build & Maintain Store‑Facing Resources Create, update, and maintain How‑To Guides, job aids, SOPs, and process documentation to ensure accuracy, clarity, and consistency across all store‑facing materials. Project Coordination & Tracking Maintain project trackers, monitor timelines, identify risks or dependencies, and escalate issues as needed to ensure on‑time delivery and execution.

Requirements

• Ability to pass a comprehensive federal background check required due to travel‑program requirements.
• 1–2 years of experience, preferably in store operations, data analytics, merchandising, or a related field.
• Proficient with Microsoft Office Suite (Excel, PowerPoint, Outlook, Word).

Nice To Haves

• Strong organizational, written, and verbal communication skills.
• Ability to multi‑task and pivot quickly in a fast‑paced environment.
• High level of curiosity with a strong desire to learn, improve processes, and solve problems.
• Self‑motivated with the ability to work independently while also collaborating effectively with cross-functional team

Responsibilities

• Support Operational Excellence & Growth Initiatives
• Participate in the design and build of new programs that simplify store execution and help achieve projected sales goals.
• Collaborate with store leaders to reinforce execution of key operational processes and ensure alignment on expectations and best practices.
• Enable Data‑Driven Decision Making
• Produce recurring and ad-hoc reporting that surfaces insights, highlights performance trends, and informs decision‑making for Home Office and Field Leadership.
• Build & Maintain Store‑Facing Resources
• Create, update, and maintain How‑To Guides, job aids, SOPs, and process documentation to ensure accuracy, clarity, and consistency across all store‑facing materials.
• Project Coordination & Tracking
• Maintain project trackers, monitor timelines, identify risks or dependencies, and escalate issues as needed to ensure on‑time delivery and execution.

Benefits

• Generous amount of paid time off and bonus plan
• 401(k) plan with company match, medical, dental, vision, life and disability insurance with many more optional benefits.
• Associate store discount and more perks (discounts on mobile plans, movie tickets, etc.)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed