Operations Specialist

FLATIRONS BANK•Boulder, CO

52d•$25 - $32

About The Position

Do you desire a career that provides you with opportunities to learn, grow, and impact your community? Flatirons Bank is seeking candidates from all backgrounds to join our team. We are looking for driven, reliable, hardworking candidates who want to make a difference in their community and work for a company where their opinion counts. We want our employees to be proactive, resourceful, communicative, efficient, and to provide key input into the future success of our team. If your goal is to build a career with impact and influence, consider joining the dedicated team at Flatirons Bank. WHO WE ARE Flatirons Bank is a full-service independent bank dedicated to serving the financial needs of individuals, businesses, and nonprofits in Boulder County. With locations in Boulder and Longmont, we provide personalized banking experience, making all our decisions locally. Since our inception over two decades ago, our goal has been to bring more to banking in Boulder County. We take pride in developing personal relationships with our clients while maintaining the highest level of professional service. Our suite of services includes Personal and Business Banking services, Professional Services Banking, Treasury Management, Mortgage Lending, and Commercial Real Estate Lending solutions. Flatirons Bank not only provides personalized and innovative banking solutions for our clients, but our employees also personally contribute to making a difference in the Boulder County community through a variety of nonprofit organizations. Flatirons Bank’s headquarters location in Boulder was the first in the county to achieve LEED Gold certification upon its opening in 2009. The Bank actively works towards being a community leader that balances purpose with profit by considering the impact of its decisions on its stakeholders: employees, clients, vendors, community, and the environment. By working at Flatirons Bank, you are helping your neighbors and local businesses thrive. Website www.flatirons.bank Contact [email protected] ROLE AND RESPONSIBILITIES The Operations Specialist is an important role for the Bank. This position is responsible for supporting the VP of Operations in many of the operational, audit, and deposit account related aspects of the Bank. The position is required to provide support in the following areas: branch operations, teller, new accounts, the internal audit function, online banking, file imaging and document retention. The responsibilities are further outlined below:

Requirements

Associate degree or equivalent from a two-year college or technical school; or one year of related experience and/or training; or the equivalent combination of education and experience. Work related experience should consist of a financial institution operations or customer service background. Educational experience, through in-house training sessions, formal school or financial industry related curriculum, should be business or financial industry related
Intermediate experience, knowledge and training in branch operation activities, terminology and products and services relating to retail and commercial account clients.
Intermediate knowledge of related state and federal banking compliance regulations, and other Bank operational policies
Intermediate computer skills with experience using Microsoft Office products as well as bank accounting and new account documentation software programs
Basic math skills including the ability to balance accounts, calculate interest, etc.
Effective oral, written and interpersonal communication skills with the ability to apply common sense to carry out instructions, interpret documents, understand procedures, write reports and correspondence, and communicate clearly to customers and employees
Ability to regularly address and resolve problems involving multiple facets and variables in non-standardized situations
Effective organizational and time management skills
Ability to work with minimal supervision while performing duties
Quality focus
Must take ownership of issues
Helpfulness
Must be able to follow standard practices
Friendly
Career minded

Responsibilities

Reinforce the application of superior client service through his or her own example along with appropriate follow-through with involved clients and employees.
Promote strong bank operations at every level to ensure consistent, high quality delivery of products and services to the Bank’s clients.
Reconcile internal accounts as assigned, which includes researching and resolving outstanding items.
Process exception items as assigned (NSF, stop payment, endorsement, unposted, etc.).
Process online banking transactions including ACH, external transfers, mobile remote deposit capture items, etc.
Serve as a Funds Transfer Specialist for processing wire transfer requests.
Image internal records including deposit account files and verify record retention.
Receive and process stop payment, hold notice, address changes etc., as assigned.
Review large deposits to determine funds availability (following Regulation CC) and to ensure items are appropriately issued and endorsed for deposit.
Receive and log returned ATM, Debit Cards and pin number mailers.
Assist with developing and maintaining procedures for various operations related functions (Internal account reconcilements, chargebacks, check adjustments etc).
Provide client service as needed via in person or by phone.
Provide support to all assigned areas of branch operations where service or assistance is needed, including new accounts, teller, safe deposit and online banking; duties may include approving transactions, authorizing cashier’s checks, accessing the vault, preparing cash shipments, etc.
Work and provide support at non-primary Branch as needed to ensure teamwork, coverage and operational continuity.
Adhere to Bank policies, government regulations and legal requirements.
Perform other operational duties as required.
Assist in the completion of monthly and annual operations audits.
Audit AccuAccount scanned deposit account files.
Assist with auditing deposit related documents to ensure proper documentation has been obtained and that all related account agreements have been completed accurately.
Assist with auditing client account profiles on the core system as well as the online banking system to ensure accuracy.
Adhere to all banking regulations including but not limited to the Bank Secrecy Act and Customer Identification Program, Truth in Savings (Regulation DD), Regulation D, the Electronic Funds Transfer Act (Regulation E), Expedited Funds Availability Act (Regulations CC) and Nacha Operation Rules.