Operations Specialist

Back On Course Educational Services LLC•Sacramento, CA

13h•$52,000 - $62,000•Hybrid

About The Position

We are currently seeking an Operations Specialist to help our program run like a well oiled machine. You’ll interface with clients and act as the direct manager for our Educational Support Specialists.The ideal candidate has strong analytical skills, can quickly establish a rapport and communicate well, demonstrates an ability to be flexible and adaptable in a dynamic environment, and has a high degree of self-directedness and self-efficacy. This is an exciting opportunity to join a growing, mission-driven company at a pivotal stage. Read on to learn how you will make an impact and contribute to the operational health and success of the Back On Course Educational Services team in your role.

Requirements

2-3 years of experience in a human services-related field, program operations or project management
A self-starter with an entrepreneurial spirit
Minimum of 1 year experience managing a team
Experience managing budgets and expenses
Grant and/or proposal writing experience
Excellent organizational, verbal communication, and writing skills
Aptitude to learn new software and systems
Ability to work seated in front of a computer for long periods of time
Ability to maintain confidentiality
Ability to successfully pass background check

Nice To Haves

Project Management Professional certification
Familiarity and experience with online meeting software, online chat/instant messaging, and group sharing platforms (Zoom or WebEx, Slack, Microsoft Teams, etc.)
Statistical analysis experience
Spanish fluency
CPR certification
First Aid certification

Responsibilities

Exhibit professional, caring, and welcoming communication that models patience, compassion, and respect for diverse cultures and experiences
Develop program goals, policies and processes to achieve the program's objectives and optimize client outcomes
Facilitate client intake process
Organize and monitor client assessment and evaluation processes
Provide regular program updates, presentations, and reports to staff and stakeholders
Collaborate with staff to identify barriers to achievement of client objectives; create action plans to overcome them
Identify trends and assess opportunities to improve program operations processes and own execution
Anticipate and track operational risks and issues and provide strategic solutions
Lead the employee hiring, onboarding and training processes
Communicate, collaborate, and consult with the Bookkeeping Specialist to achieve business financial objectives
Keep up to date with the current industry and market regulations, technology, trends and forecasts
Advance the organization's mission and values
The specialist will work both remotely, and in-person. The position will occasionally require travel from one job site to another during the work day. The specialist must be able to perform the outlined job duties and responsibilities that support the performance standards of the position with or without accommodations.