Operations Specialist - Chase Media Solutions

JPMorgan Chase & Co. • New York, NY

4d

About The Position

Join our dynamic Merchant Operations team at Chase Media Solutions. We are
seeking an Operations Specialist who thrives in a fast-paced environment and is
passionate about maintaining high standards of data integrity. If you excel in
cross-functional collaboration and have a keen eye for detail, this role is for
you.

As an Operations Specialist in the Merchant Operations team, you will play a
crucial role in ensuring the precision and quality of merchant campaign setups.
Your efforts will directly contribute to the success of our broader
organizational goals by maintaining data integrity and facilitating rapid market
deployment.

Requirements

• 2+ years of experience in an operational role.
• Proficient in troubleshooting and resolving technical issues.
• Creation and implementation of standard operating procedures and process workflows.
• Hands on experience with Salesforce or similar CRM software.
• Maintain relationships and communication by responding timely and accurately to both, internal and external questions, and requests for information.
• Willingness to learn and grow as program expands.

Nice To Haves

• Intermediate skills in Microsoft Excel.
• Experience with CRM software for data management.
• Understanding of Credit Card rewards programs.

Responsibilities

• Work cross-functionally with campaign operations, merchant operations, analytics, account management and sales to resolve issues related to campaign setup and execution.
• Investigate and address escalations from internal stakeholders.
• Ensure data accuracy and quality during campaign onboarding.
• Collaborate with national sales to gather campaign parameters and launch offers in a timely manner.
• Identify areas of opportunity to improve operational efficiency and recommend solutions to greater operations team.
• Manage multiple projects simultaneously.

Benefits

• We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.  We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees