Operations Specialist

MoneyGram • Dallas, TX

14h • Remote

About The Position

MoneyGram impacts the daily life of 1.5 million customers, connecting families and businesses across borders. By relying on a vast network of agents, being present in 200+ different countries, and developing cutting-edge payment technology, MoneyGram is paving the way for global financial fairness and inclusion. MoneyGram International, Inc. is a global financial technology leader, empowering consumers and businesses to send and manage money across over 200 countries and territories. With an industry-leading app and one of the world’s largest cash distribution networks, MoneyGram processes more than $200 billion annually, serving over 50 million people. A pioneer in blockchain technology, the company enables customers to buy, sell, and hold digital currencies, with over 50% of transactions now digital. As an Operations Specialist, you will act as the primary point of contact for MoneyGram’s partners, resolving complex issues related to reconciliation, research, risk, compliance, and customer inquiries, while managing the account base to meet department expectations.

Requirements

• High School Diploma or GED required.
• 4-6 years of experience in bank operations, partner support, or financial services.
• Experience in settlement reconciliation, inventory management, and troubleshooting technical issues.
• Strong analytical and problem-solving skills with the ability to resolve complex financial issues.
• Experience with reconciliation processes, financial reporting, and settlement systems.
• Ability to communicate effectively with internal and external stakeholders across multiple channels (phone, email, chat).
• Detail-oriented with strong documentation and audit trail management skills.
• Proficient in Microsoft Office (Excel, Word, PowerPoint) and other financial systems and applications.
• Ability to manage multiple tasks, prioritize effectively, and work under tight deadlines.
• Strong understanding of financial regulations, audit requirements, and risk mitigation practices.
• Experience in driving process improvements and system efficiency.

Nice To Haves

• Bachelor’s degree in finance, Accounting, Business, or related field preferred.
• Previous experience with MoneyGram products, POS systems, or financial institutions preferred.

Responsibilities

• Act as the primary point of contact for MoneyGram’s partners, resolving complex issues related to reconciliation, research, risk, compliance, and customer inquiries, while managing the account base to meet department expectations.
• Oversee the reconciliation of unmatched settlements for assigned financial institutions, ensuring timely resolution of discrepancies and compliance with daily priorities related to key accounts and MoneyGram relationships.
• Research and analyze item exceptions for customers and the department, resolving them within service level agreements, minimizing financial risk, and maintaining accurate documentation for auditing purposes.
• Serve as the key contact for financial institutions, addressing high-dollar adjustments, reconciling complex accounts, and mitigating financial impact through effective resolution of discrepancies across internal systems and settlement files.
• Collaborate with internal teams (sales, product, etc.) and external partners to identify and implement process improvements, driving operational efficiencies and enhancing service delivery.
• Manage inventory levels at agent and supplier/warehouse locations, assign inventory ranges to agents, track destroyed or lost stock, assist with training new employees, and ensure outsourced functions meet SLAs and quality assurance standards.

Benefits

• Drive Real Impact: Play a key role in expanding access to affordable and secure financial services that connect communities globally
• Own Your Territory: Take charge of a dynamic region, leading growth and strategy for retail partnerships with autonomy to make decisions that matter.
• Grow with a Global Brand: Join a trusted name in cross-border money transfers with a strong presence and reputation across diverse markets.
• Collaborate for Success: Be part of a high-performing, collaborative team that values innovation, accountability, and shared wins.
• Develop Your Career: Gain exposure to strategic sales, market development, and cross-functional collaboration, positioning you for future leadership opportunities.
• Be Recognized: Your contributions to network expansion and market growth will be visible, valued, and celebrated.
• Flexible Remote First Flexibility
• Generous PTO
• 13 Paid Holidays
• Medical / Dental / Vision Insurance
• Life, Disability and other benefits
• 401K with competitive Employer Match
• Community Service Days
• Generous parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees