Operations Specialist

Staples Inc. • Framingham, MA

1d

About The Position

Staples is focused on our customer and our community. As a Program/Operations Specialist supporting our U.S. Retail (USR) stores, you will help drive operational excellence, simplify execution, and support the growth of our retail business. This role partners closely with Home Office and Field Leadership to ensure our store teams have the tools, clarity, and support needed to deliver flawless execution and outstanding customer service.
The world of working and learning has changed. This is your opportunity to be a part of a brand transformation and growth strategy within the retail industry. Staples is helping our customers and community discover innovative products, services, and inspiration that unlock what’s possible, while empowering you to unlock your potential. Our people are the heart of our success and there has never been a better time to join us as we lead the way in a new era of working and learning.
Want to learn more about Staples Stores? Visit RetailCareers.Staples.com for information and to learn about our career opportunities.
Click here to learn more about the employee benefits, programs and perks offered at Staples!
Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, age, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.

Staples is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please call 1-888-490-4747 for more information.
Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act; as well as with any other state and local Fair Chance Ordinance/Act regulations.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Requirements

• Ability to pass a comprehensive federal background check required due to travel‑program requirements.
• 1–2 years of experience, preferably in store operations, data analytics, merchandising, or a related field.
• Proficient with Microsoft Office Suite (Excel, PowerPoint, Outlook, Word).

Nice To Haves

• Strong organizational, written, and verbal communication skills.
• Ability to multi‑task and pivot quickly in a fast‑paced environment.
• High level of curiosity with a strong desire to learn, improve processes, and solve problems.
• Self‑motivated with the ability to work independently while also collaborating effectively with cross-functional team

Responsibilities

• Support Operational Excellence & Growth Initiatives
• Participate in the design and build of new programs that simplify store execution and help achieve projected sales goals.
• Collaborate with store leaders to reinforce execution of key operational processes and ensure alignment on expectations and best practices.
• Enable Data‑Driven Decision Making
• Produce recurring and ad‑hoc reporting that surfaces insights, highlights performance trends, and informs decision‑making for Home Office and Field Leadership.
• Build & Maintain Store‑Facing Resources
• Create, update, and maintain How‑To Guides, job aids, SOPs, and process documentation to ensure accuracy, clarity, and consistency across all store‑facing materials.
• Project Coordination & Tracking
• Maintain project trackers, monitor timelines, identify risks or dependencies, and escalate issues as needed to ensure on‑time delivery and execution.

Benefits

• Generous amount of paid time off and bonus plan
• 401(k) plan with company match, medical, dental, vision, life and disability insurance with many more optional benefits.
• Associate store discount and more perks (discounts on mobile plans, movie tickets, etc.)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed