Operations Specialist

Acrisure Innovation • Austin, TX

8h • Onsite

About The Position

Acrisure Enterprise Technology Group is where human expertise meets advanced technology. A global fintech leader, Acrisure empowers millions of ambitious businesses and individuals with the right solutions to grow boldly forward. Bringing cutting-edge technology and top-tier human support together, we connect clients with customized solutions across a range of insurance, reinsurance, payroll, benefits, cybersecurity, mortgage services – and more. In the last twelve years, Acrisure has grown in revenue from $38 million to almost $5 billion and employs over 19,000 colleagues in more than 20 countries. Acrisure was built on entrepreneurial spirit. Prioritizing leadership, accountability, and collaboration, we equip our teams to work at the highest levels possible.

The Operations Coordinator supports day-to-day business operations of the Enterprise Technology Group by ensuring processes run efficiently, resources are properly allocated, and communication flows smoothly across departments. This role serves as a key point of coordination for operational activities, helping teams meet deadlines, improve workflows, and deliver high-quality service.

Requirements

• Attention to detail: Exercise extreme attention to accuracy, organization, and productivity. Ability to identify and correct errors, spot and improve weaknesses.
• Manage a high volume of work with efficiency: An expert at multi-tasking. Able to juggle competing demands and prioritize without sacrificing quality.
• Entrepreneurial and resourceful: Consistently overcome challenges and leverage resources to creatively solve problems. Independently capable of solving problems, corralling resources, and delivering results in challenging situations.
• Highly effective communicator: Be an active listener. Distill complex concepts into concise and clear communication with maximum impact.
• Proficient in various office software (Microsoft Office, various project management tools) and must be comfortable with learning new software tools
• Bachelor’s degree in business administration, operations management, or related field (or equivalent experience).

Nice To Haves

• Preferred 3+ years’ experience in an operations, administrative, or coordination role.
• Strong analytical, problem-solving, and decision-making abilities.
• Must exhibit professionalism and an ability to interact with executive leaders
• High degree of tact, diplomacy and discretion required
• Familiarity with workflow systems, CRMs, or project management platforms (e.g., Asana, Trello, Monday.com).
• Knowledge of basic reporting and data analysis.
• Candidates should be comfortable with an on-site presence to support collaboration, team leadership, and cross-functional partnership.

Responsibilities

• Assist in planning, executing, and monitoring daily operational activities to ensure business continuity.
• Maintain and improve operational processes, documentation, and SOPs.
• Track operational metrics, prepare reports, and provide insights to support decision-making.
• Serve as a liaison between departments to ensure alignment and prompt resolution of operational issues.
• Communicate with external partners, vendors, and clients to support service delivery.
• Support project planning, execution, and monitoring, ensuring tasks are completed on time.
• Help ensure compliance with company policies, safety guidelines, and quality standards.
• Oversee execution of events including regular Town Halls, weekly or monthly recurring meetings.
• Provide general administrative and professional support to executive leaders.
• Prepare and organize the completion of company documents such as reports and presentations.
• Manage day-to-day office operations, current expectations include 4 days in-office
• Virtual and in-person meeting coordination and event management
• Manage office vendors, order, receive and organize office supplies
• Manage reception of all visitors and provide a high level of guest services
• Liaison with corporate IT, assist in maintenance of local hardware and A/V systems

Benefits

• Competitive compensation
• Generous vacation policy, paid holidays, and paid sick time
• Medical Insurance, Dental Insurance, and Vision Insurance (employee-paid)
• Company-paid Short-Term and Long-Term Disability Insurance
• Company-paid Group Life insurance
• Company-paid Employee Assistance Program (EAP) and Calm App subscription
• Employee-paid Pet Insurance and optional supplemental insurance coverage
• Vested 401(k) with company match and financial wellness programs
• Flexible Spending Account (FSA), Health Savings Account (HSA) and commuter benefits options
• Paid maternity leave, paid paternity leave, and fertility benefits
• Career growth and learning opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level