Operations Specialist Senior

Corewell Health • Southfield, MI

2d • Onsite

About The Position

This Senior Operations Specialist will support Corewell Health East Medical Group Primary Care. Reporting to the VP of Service Line Operations, this person will work independently and autonomously to identify, lead, drive and manage work that supports the strategies, initiatives, and goals of the organization. Responsible for the development, implementation and support of programs and projects that ensure operational efficiency, enhanced safety, increased productivity, reduced cost, and continuous improvement. Manages the day-to-day operational needs as well as the strategic goals of the business. Essential Functions Provides operational leadership for new and existing programs and projects. Ensures required documentation, reporting, data collection and database utilization are performed in an accurate and timely manner. Prepares progress reports, study results and other reports as required. Collects and analyzes process, productivity, value and quality related data to initiate, develop, and recommend operational practices and procedures that focus on operational efficiency, enhanced safety, increased productivity, and reduced cost. Directs, organizes, and engages in process and quality improvement initiatives. Responsible for identifying, leading, and implementing recommendations to improve operational efficiency, new services for area of responsibility and creates documentation of new established workflows. Serves as the operational lead to provide structure, project management and direction for new and existing workflow transformation and other operational initiatives. Develops action and projects plans focused on operations and running the business. Leads compliance activities across the organization to ensure services are provided in accordance with State and Federal regulations, organizational policies and procedures, medical staff bylaws and accreditation/compliance requirements. May work on initiatives that span across several service lines. May serve as interim leadership. Actively participates in safety initiatives and risk mitigating measures where appropriate and completes all position and unit safety related competencies and requirements on a timely basis. Performs other duties as assigned.

Requirements

• Bachelor's Degree or equivalent in business, healthcare administration or related field
• At least 5 years of relevant work experience
• Experience working in Practice Operations
• Experience with Project Management
• Proficient in Excel
• Proficient in Epic reporting
• Familiar with Tableau

Nice To Haves

• Master's Degree
• Experience working in primary care
• Experience working in leadership
• Experience working in healthcare and working within an organization of size and comparable to Corewell Health

Responsibilities

• Provides operational leadership for new and existing programs and projects.
• Ensures required documentation, reporting, data collection and database utilization are performed in an accurate and timely manner.
• Prepares progress reports, study results and other reports as required.
• Collects and analyzes process, productivity, value and quality related data to initiate, develop, and recommend operational practices and procedures that focus on operational efficiency, enhanced safety, increased productivity, and reduced cost.
• Directs, organizes, and engages in process and quality improvement initiatives.
• Responsible for identifying, leading, and implementing recommendations to improve operational efficiency, new services for area of responsibility and creates documentation of new established workflows.
• Serves as the operational lead to provide structure, project management and direction for new and existing workflow transformation and other operational initiatives.
• Develops action and projects plans focused on operations and running the business.
• Leads compliance activities across the organization to ensure services are provided in accordance with State and Federal regulations, organizational policies and procedures, medical staff bylaws and accreditation/compliance requirements.
• May work on initiatives that span across several service lines.
• May serve as interim leadership.
• Actively participates in safety initiatives and risk mitigating measures where appropriate and completes all position and unit safety related competencies and requirements on a timely basis.
• Performs other duties as assigned.

Benefits

• Comprehensive benefits package to meet your financial, health, and work/life balance goals.
• Learn more here.
• On-demand pay program powered by Payactiv
• Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more!
• Optional identity theft protection, home and auto insurance, pet insurance
• Traditional and Roth retirement options with service contribution and match savings
• Eligibility for benefits is determined by employment type and status

What This Job Offers

• Job Type: Full-time
• Career Level: Senior