Senior Operations Specialist

S&P Global • Englewood, CO

14h • Onsite

About The Position

About the Role: Grade Level (for internal use): 09 The Team: The Ratings Operations Support (ROS) team is responsible for enabling effective and efficient global Ratings processes while driving end-to-end process simplification that meets customer needs. The team operates as strategic partners across the organization, working closely with Commercial, Technology, Data, Analytical, and Compliance teams. We value operational excellence, continuous improvement, and collaborative problem-solving to deliver exceptional service to our global clients. What You Stand to Gain: Opportunity to work with a globally distributed team supporting critical ratings processes that impact financial markets worldwide Exposure to cross-functional collaboration with senior stakeholders across Commercial, Technology, Data, and Analytical teams Professional development through ownership of operating manuals and process improvement initiatives Leadership experience through mentoring new hires and guiding analysts through complex ratings processes The Impact and Responsibilities: Impact: This role has global impact across the supported practice and the broader data, technology, and operations community. You will connect transformation initiatives with analytical and end users while ensuring operational efficiency, problem-solving, and innovation. Your work directly contributes to meeting customer needs through streamlined processes and quality delivery.

Requirements

• An S&P Global employee at this level would typically have 1+ years of extensive experience in operations, data management, or related field
• Experience leading projects and working effectively under general guidance while taking initiative
• Strong attention to detail with demonstrated ability to identify potential issues and implement process improvements
• Excellent communication skills with ability to interpret and clarify technical information to various audiences
• Ability to resolve varied and non-routine operational issues using previous experience to improve approaches
• Demonstrated ability to actively participate and contribute towards team goals while taking accountability for individual and team targets
• All employees are required to work from the office a minimum of 2 days per week
• We require all candidates who reach the final stage of our interview process to attend at least one in-person interview, which is ordinarily at your nearest S&P Global Ratings office. This must be completed before we can proceed to an offer.
• This role is limited to persons with an indefinite right to work in the United States.

Nice To Haves

• Experience with ratings processes, financial services operations, or regulatory compliance environments
• Background in change management, User Acceptance Testing, or process improvement methodologies
• Exposure to cross-functional collaboration across Commercial, Technology, Data, or Analytical teams
• Experience mentoring or training team members in operational processes

Responsibilities

• Complete key steps of the end-to-end ratings process for assignments of all complexity for one practice independently with pace and quality to meet customer needs
• Demonstrate strong understanding of ratings processes and Standard Operating Procedures (SOPs) while taking ownership of operating manuals or standard work
• Lead and support change management efforts including User Acceptance Testing (UAT) for system improvements and identify continuous improvement opportunities
• Guide analysts and business partners through the ratings process while representing the ROS team at business partner meetings
• Train and mentor new hires, provide guidance to support quality delivery, and actively contribute towards team goals
• Build relationships and collaborate with key partners across functions to solve business problems and participate in improvement efforts

Benefits

• Health & Wellness: Health care coverage designed for the mind and body.
• Flexible Downtime: Generous time off helps keep you energized for your time on.
• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
• Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
• Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees