Operations Specialist, Officer

State Street • Quincy, MA

2d • Onsite

About The Position

The Business Onboarding and Transitions (BOaT) team is seeking a highly motivated, detail‑oriented professional to support the onboarding and lifecycle maintenance of client custody accounts. This role is critical to delivering timely, accurate, and high‑quality onboarding solutions while maintaining strong partnerships with internal stakeholders and external clients. The ideal candidate brings a strong operational mindset, a client‑first approach, and the ability to manage multiple priorities in a fast‑paced environment.

You will be part of State Street Global Services (SSGS)—a global organization providing asset owners and managers with the tools they need to deliver effective investment solutions. From custody and fund administration to data, analytics, and alternative investment servicing, SSGS plays a foundational role in the global financial system. By joining BOaT, you will directly contribute to successful client launches, regulatory readiness, and operational excellence from day one.

Requirements

• Strong organizational skills with the ability to manage competing priorities
• A self‑directed mindset and accountability for end‑to‑end outcomes
• Proven problem‑solving and critical‑thinking capabilities
• Excellent written and verbal communication skills, with confidence interacting across functions and levels of management
• High attention to detail and commitment to operational accuracy
• A demonstrated commitment to delivering a strong client experience
• Bachelor’s degree required
• 5+ years of experience in financial services, operations, onboarding, or a related role
• Strong analytical, decision‑making, and negotiation skills
• Required to be onsite in Quincy Office 4 days a week.

Nice To Haves

• Familiarity with State Street systems such as: Multi‑Currency Horizon Security Access Manager Global Reference System Automated Workflow My.StateStreet.com

Responsibilities

• Manage end‑to‑end custody account openings, amendments, and closures for the North America client base
• Coordinate system setup activities across multiple platforms to ensure accurate and timely client onboarding
• Build and maintain strong working relationships with internal partners, clients, and external vendors
• Monitor operational workflows and identify opportunities for process improvement and risk mitigation
• Liaise with business units in a timely manner to resolve issues preventing completion of submitted requests.
• Ensure performance aligns with Service Level Agreements (SLAs) and Key Performance Indicators (KPIs); proactively escalate and resolve issues when targets are not met
• Support ongoing governance, documentation standards, and audit readiness

Benefits

• Employees are eligible to participate in State Street’s comprehensive benefits program, which includes: our retirement savings plan (401K) with company match; insurance coverage including basic life, medical, dental, vision, long-term disability, and other optional additional coverages; paid-time off including vacation, sick leave, short term disability, and family care responsibilities; access to our Employee Assistance Program; incentive compensation including eligibility for annual performance-based awards (excluding certain sales roles subject to sales incentive plans); and, eligibility for certain tax advantaged savings plans.
• For a full overview, visit https://hrportal.ehr.com/statestreet/Home.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees