Operations Specialist- Flooring

Kodiak Building Partners • Phoenix, AZ

9h • Hybrid

About The Position

The Operations Specialist is responsible for managing customer orders end-to-end, serving as the primary point of contact from order intake through fulfillment and post-installation support. This role coordinates customer communication, purchasing, and scheduling activities to ensure timely, accurate execution while supporting a streamlined, high-accountability operating model.

Requirements

• High School diploma or GED required.
• Experience in customer service, order coordination, purchasing, scheduling, or related operations roles.
• Strong organizational and time-management skills.
• Excellent attention to detail and accuracy.
• Ability to manage multiple priorities and deadlines.
• Strong written and verbal communication skills.
• Experience working with order management, ERP, or CRM systems.
• Proficient in Microsoft Office; strong Excel skills preferred.

Nice To Haves

• Experience supporting construction, flooring, or interiors-related operations.
• Vendor coordination or logistics experience.
• Experience operating in a lean or consolidated role environment.

Responsibilities

• Follow and enable a culture where Arizona Appliance and Home Core Values come to life.
• Serve as the primary point of contact for customer inquiries and order-related questions.
• Manage customer orders from intake through completion, ensuring accuracy and timeliness.
• Place and track purchase orders with vendors and suppliers.
• Coordinate delivery and installation schedules with internal teams and external partners.
• Proactively communicate order status, delays, and changes to customers and internal stakeholders.
• Resolve customer issues and escalations end-to-end, ensuring resolution and follow-up.
• Maintain accurate system records, documentation, and order data.
• Manage multiple active orders and priorities simultaneously in a fast-paced environment.
• Collaborate with Sales, Warehouse, Install, and Vendor partners to support smooth execution.
• Coordinate all service and warranty work for customer.

Benefits

• Health and Wellness : Medical, dental, and vision insurance offerings, along with critical illness, hospital indemnity offerings. Wellness programs and mental health support.
• Financial Benefits : Competitive salary Retirement plans, such as 401(k) with employer match.
• Work-Life Balance : Paid time off (PTO) including vacation, sick leave, and holidays. Hybrid remote work opportunity after 90 days
• Additional Perks : Employee discounts, commuter benefits, and wellness stipends. Company-sponsored events and social activities.
• These benefits aim to support employees' overall well-being, financial stability, and professional growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED