Specialties Operations Manager - Builders Wholesale Flooring

Artisan Design Group, LLC•Knightdale, NC

About The Position

The Field Operations Manager oversees the daily operations of the Specialties Field Operations team, ensuring all projects within their assigned region meet or exceed company quality standards, builder expectations, and timelines. This leadership role involves direct supervision of Field Operations Specialists, collaborating with the Specialties Operations Manager to execute the company’s goals and strategic objectives, resolve challenges, and optimize operations through data-driven insights. The ideal candidate demonstrates exceptional leadership, problem-solving, and organizational skills, with the ability to build and maintain strong relationships with customers, installers, and internal teams to drive operational excellence.

Requirements

Bachelor’s degree in Construction Management, Business Administration, or a related field preferred.
Minimum of 5 years of experience in operations management, preferably within the Specialties division or a similar industry.
Proven leadership skills with a focus on team development and operational excellence.
Strong communication, organizational, and problem-solving abilities.
Proficient in SupplyPro and other project management software.
Valid driver’s license and ability to travel extensively within assigned territory.

Responsibilities

Lead and mentor a team of Field Operations Specialists, ensuring their performance aligns with company objectives and operational goals.
Build and maintain strong relationships with builders to address concerns and drive satisfaction.
Conduct regular job site audits to verify reported progress and resolve issues promptly.
Uphold company safety policies and address safety concerns or incidents promptly.
Ensure Field Operations Specialists provide timely and accurate updates to project management systems (e.g., Heritage App, SupplyPro).
Act as the primary point of contact for field escalations, addressing and resolving issues promptly while maintaining strong customer relationships.
Provide weekly coaching to supervisors on customer interactions, measurement accuracy, and service excellence.
Monitor field operations to identify process improvements and implement changes to enhance efficiency and quality.
Oversee daily operations, including hiring, training, and performance evaluations, to maintain a high-performing team.
Communicate field concerns, including scheduling challenges and system updates, to the office for resolution.
Maintain regular and reliable attendance, work effectively as part of a team, and perform under pressure while upholding professionalism and confidentiality.
Regular and reliable attendance.
Work effectively in a team environment.
Must be able to work under pressure.
Respect and uphold standards of confidentiality and professionalism within the workplace.
Overseeing field supervisors, ensuring they are trained, supported, and meeting standards.
Coaching and mentoring supervisors to enhance their leadership and operational effectiveness.
Monitoring team performance and implementing corrective actions when necessary.