Operations Services Assistant Manager

Monet Service, Inc • Plano, TX

7d

About The Position

The Operations Services Assistant Manager is a hands-on leadership role that supports the Operations Services Manager and helps drive the day-to-day success of Monet’s retail and bank operations. This position blends people leadership with deep operational expertise, ensuring transactions, exception processing, and research activities are executed accurately, efficiently, and in full compliance with regulatory requirements.
As a leader, the Assistant Manager guides and develops a team of Operations Services Specialists while serving as a key escalation point and partner to internal teams and external clients. This role is ideal for a collaborative, adaptable leader who thrives in a fast-moving environment and is motivated by delivering both operational excellence and an exceptional client experience.

Requirements

• Strong working knowledge of retail banking operations, regulatory compliance, and policies related to client service, new accounts, and teller functions.
• Proven leadership experience with the ability to coach, motivate, and develop team members.
• A client-focused mindset with an emphasis on process improvement, risk management, and quality control.
• Demonstrated ability to work effectively under pressure while maintaining high standards of accuracy and compliance.
• 7+ years of relevant banking experience, including operational or supervisory responsibilities.
• Proficiency in Microsoft Excel, Word, and internet-based tools.
• Experience with banking software applications, with the ability to quickly learn new systems.
• Strong analytical, critical-thinking, and decision-making skills.
• Excellent written and verbal communication skills with strong listening abilities.
• Bachelor’s degree or equivalent combination of education and professional experience.

Responsibilities

• Lead, coach, and develop a team of Operations Services Specialists, fostering a positive, high-performance culture focused on accuracy, accountability, and continuous improvement.
• Clearly communicate goals, priorities, and expectations, translating operational objectives into actionable guidance for the team.
• Anticipate and manage workflow volumes to meet deadlines while ensuring compliance with bank policies, procedures, and regulatory standards.
• Serve as a key point of contact for staff, clients, and cross-functional partners, resolving issues, managing escalations, and communicating outcomes effectively.
• Oversee the processing of a wide range of client transactions, ensuring accuracy, efficiency, and regulatory compliance.
• Provide operational support for traditional consumer deposit products as well as emerging digital asset products and services.
• Ensure proper imaging and quality control of client documentation.
• Perform or oversee decisioning for rejected items and complex exception cases.
• Support account research and collaborate with branches and back-office teams to resolve item processing and retrieval issues.
• Manage manual cash letters and force-post items that cannot be transmitted electronically.
• Balance multiple high-priority initiatives, pivoting quickly as business needs evolve.
• Create, refine, and maintain operational documentation, procedures, and policies to support business lines and maintain a current knowledge base.
• Apply creative problem-solving and critical thinking to address operational challenges while meeting regulatory requirements and supporting a premier client experience.
• Organize and manage projects from initiation through resolution, providing clear updates and documented outcomes.

Benefits

• Medical, dental and vision coverage
• 401K with company match
• 11 paid holidays
• Accrue up to 17 vacation/sick days per year in your first year on a pro rata basis
• Applicant may be eligible for annual discretionary bonus

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level