Employment Services Operations Manager

Access Community Care•Beaverton, OR

18h

About The Position

Employment Services Operations Manager Make Work Meaningful—For You and Someone Else Are you a leader who knows how to build, grow, and hold a team accountable, while never losing sight of the people you serve? This role is responsible for driving measurable outcomes, including department growth, service utilization, staff performance, and overall program quality. We’re seeking a results-driven and people focused Employment Services Operations Manager to lead, grow, and strengthen our Employment Services (ES) Department. In this role, you’ll combine leadership, strategy, and compassion to help individuals with intellectual and developmental disabilities achieve meaningful employment and greater independence. What You’ll Do As the Employment Services Operations Manager, you will: Lead and oversee the daily operations of the Employment Services Department Drive department growth through program development, outreach, and client engagement Manage budgeting, forecasting, and financial oversight Build systems and processes that support staff success and service excellence Recruit, onboard, train, and mentor a high-performing ES team Ensure compliance with state and federal regulations, including documentation and reporting Oversee client intake, assessments, and service planning Foster strong relationships with clients, staff, families, and community partners Review incident reports and lead investigations when needed Collaborate with executive leadership (CEO/CFO) on department performance and strategy Support a positive, inclusive, and engaged team culture Manage staff performance, scheduling, and disciplinary processes in partnership with HR What Success Looks Like A thriving Employment Services Department that continues to grow Increased client participation, independence, and community involvement Strong staff engagement, development, and retention Efficient systems that support high-quality, compliant services What You Bring 2+ years of management experience (coordination experience preferred) Experience working with individuals with intellectual and developmental disabilities (IDD) or in a related field Strong leadership, problem-solving, and critical thinking skills Excellent communication skills with the ability to connect across diverse populations Knowledge of (or ability to learn) Individual Support Plans, Behavior Support Plans, and medical protocols Familiarity with community resources and service coordination Proficiency in Microsoft Office and Google Workspace Ability to manage multiple priorities in a fast-paced environment Ability to lead in a high-accountability environment with evolving priorities and operational demands Requirements Must be 18 years or older Valid driver’s license, reliable vehicle, and current auto insurance Clean driving record and ability to pass background checks Ability to lift up to 20 lbs and perform physical tasks as needed Preferred Qualifications Bachelor’s degree or equivalent experience Bilingual (English/Spanish) Why Join Us? Make a meaningful difference in people’s lives every day Be part of a mission-driven, supportive team Opportunities for professional growth and leadership development Help build inclusive communities where everyone belongs If you’re a leader who values purpose, people, and progress—we’d love to hear from you. Apply today and help create opportunities that change lives.

Requirements

Must be 18 years or older
Valid driver’s license, reliable vehicle, and current auto insurance
Clean driving record and ability to pass background checks
Ability to lift up to 20 lbs and perform physical tasks as needed
2+ years of management experience (coordination experience preferred)
Experience working with individuals with intellectual and developmental disabilities (IDD) or in a related field
Strong leadership, problem-solving, and critical thinking skills
Excellent communication skills with the ability to connect across diverse populations
Knowledge of (or ability to learn) Individual Support Plans, Behavior Support Plans, and medical protocols
Familiarity with community resources and service coordination
Proficiency in Microsoft Office and Google Workspace
Ability to manage multiple priorities in a fast-paced environment
Ability to lead in a high-accountability environment with evolving priorities and operational demands

Nice To Haves

Bachelor’s degree or equivalent experience
Bilingual (English/Spanish)

Responsibilities

Lead and oversee the daily operations of the Employment Services Department
Drive department growth through program development, outreach, and client engagement
Manage budgeting, forecasting, and financial oversight
Build systems and processes that support staff success and service excellence
Recruit, onboard, train, and mentor a high-performing ES team
Ensure compliance with state and federal regulations, including documentation and reporting
Oversee client intake, assessments, and service planning
Foster strong relationships with clients, staff, families, and community partners
Review incident reports and lead investigations when needed
Collaborate with executive leadership (CEO/CFO) on department performance and strategy
Support a positive, inclusive, and engaged team culture
Manage staff performance, scheduling, and disciplinary processes in partnership with HR