Operations Servicer

Florence Bank•Northampton, MA

just now•$21 - $29

About The Position

Performs daily duties in accordance with the Deposit Operations policies and procedures. Protects the bank’s interests in matters of adequate documentation and adherence to Deposit Operations policies and procedures. Provides support to the branches as they relate to customers’ concerns/issues. All employees handling customer accounts and transactions have a duty to report apparent suspicious activity and OFAC matches to the BSA Officer.

Requirements

High school diploma or GED is required.
A minimum of two years of banking experience.
Demonstrated proficiency with personal computers utilizing Word, Excel, and database applications, for use in preparing spreadsheets, correspondence, reports, etc.
Demonstrated ability to analyze complex data and develop means to present information to management.
Ability to utilize various internal and external resources to obtain information for preparation of management reports, presentations, policies, and procedures.
Strong verbal and written communication skills.
Demonstrated ability to work independently.

Responsibilities

Consistently provides superior, professional service to internal and external customers.
Consistently meet expectations of teamwork, punctuality, and regular, reliable attendance.
Maintains a working knowledge of the BSA requirements and related policies and procedures.
Ensures compliance with all deposit related regulations such as Reg CC, Reg D, Reg E, Reg GG, and Reg O.
Verifies accuracy of the customer information input by the Retail division staff.
Performs corrections or adjustments to various accounts as necessary.
Ensures customer forms are received, completed, and verified for accuracy.
Provides support to the Retail Division regarding policies and procedures to ensure quality customer service and a better working knowledge of tasks.
Provides research support for branch requests for timely response to customers, subpoenas, and asset verifications, etc. as needed.
Supports the Retail division and other departments for timely response to customer issues and concerns relating, but not limited, to wire transfers, check processing (and mRDC), ATMs, debit cards, new accounts/account types, etc.
Processes and balances transactions related to Inclearing. Including returns and bank to bank adjustments.
Processes and balances mRDC transactions.
Processes Deposit Return Items as well as additional FED adjustments.
Processes adjustments, researches, and balances transactions related to DirectLInk/ImageCentre item processing
Supports daily wire processing and balancing with strong understanding of WITs, FED wire and ACBB wire transfer system.
Provides support to Finance Department to ensure Bank accounts are in balance.
Processes Garnishments with strong understanding of State and Federal guidelines.
Supports cases relating to Reg E and network adjustments when applicable.
Balances and controls vender supplies for all remote ATM machines.
Provides support for year-end processing, government (State and Federal) reporting and database input as necessary.
Performs timely scanning, quality control of documents and ensures record retention standards are met for all deposit related documents.
Provides back up support within designated daily operations as necessary.