Commercial Loan Servicer

North Easton Savings Bank•Easton, MA

1d•Hybrid

About The Position

Here at North Easton Savings Bank, we exist to invest our time and resources locally and to improve the quality of living, working and raising a family in each of the communities we serve. We take great pride in being recognized as a Top Place to Work. Our commitment to growth and innovation extends well beyond the communities we serve and the products and services we offer. Whether you are a seasoned professional or just starting out, by joining the NESB team today, you're taking a step towards investing in your tomorrow. Shop Local. Bank Local. Work Local. Position Summary The Commercial Loan Servicer supports the servicing of the Bank’s Commercial Real Estate (CRE) and Commercial & Industrial (C&I) loan portfolios. This role is responsible for the accurate administration of commercial loans throughout the servicing life cycle, including loan booking, billing, escrow administration, collateral tracking, payoff processing, and servicing support. The Commercial Loan Servicer performs day-to-day servicing activities and works closely with lenders, borrowers, and internal partners to ensure accurate loan servicing and compliance with Bank policies and regulatory requirements. This position is intended for professionals with experience supporting commercial loan portfolios within a financial institution.

Requirements

Ability to commute to South Easton, MA for a hybrid schedule 2-3 days on-site
Associate’s degree in Business, Finance, Accounting or a related field, or an equivalent combination of education and relevant banking experience required. Bachelor’s degree in Business, Finance, Accounting, or related field preferred.
2–4 years of commercial loan servicing or loan operations experience within a financial institution
Exercises independent judgment in identifying, researching, and resolving servicing issues, and takes ownership of assigned processes/loan portfolio
Experience supporting CRE and C&I loan portfolios.
Knowledge of loan interest calculations, billing processes, and collateral tracking
Strong analytical, organizational, and communication skills
Proficiency with Microsoft Office and banking technology platform
Working knowledge of collateral and lien structures, including mortgages and UCC filings

Nice To Haves

Experience with COCC, Loan Vantage, or LenderLink
Experience servicing participation loans (BancAlliance or similar programs)
Familiarity with Smartsheet, CRM platforms, or workflow automation tools
Experience supporting audit remediation, process improvement, or system implementations

Responsibilities

Service commercial loan portfolios including CRE, C&I, construction loans, commercial lines of credit, participation loans, SBA loans, and interest rate swap loans.
Book, fund, and maintain commercial loans on the Bank’s core system.
Process servicing transactions including construction advances, renewals, modifications, payoffs, and partial releases.
Calculate and validate loan interest using amortized and simple interest methodologies.
Review and validate loan billing, amortization schedules, rate adjustments, and payment applications.
Establish and maintain escrowed and non-escrowed loans, including taxes and insurance.
Respond to servicing inquiries from commercial borrowers, lenders, and internal partners.
Resolve routine servicing issues and escalate complex matters as appropriate.
Perform post-closing and quality control reviews to ensure accurate loan setup and documentation.
Maintain collateral records including mortgages, assignments, and UCC filings.
Process loan discharges and collateral releases.
Provide documentation and support for internal audits, regulatory exams, and loan reviews.
Ensure servicing activities comply with Bank policies and regulatory requirements.
Utilize loan servicing systems, workflow tools, and reporting platforms to support operational efficiency.
Participate in cross-training and support servicing activities across loan portfolios as needed.