Operations Scheduler – SITECH Northeast

Milton CAT•Londonderry, NH

2h•$27 - $32•Onsite

About The Position

SITECH Northeast, a sister company of Milton CAT, is seeking a highly organized and customer-focused Operations Scheduler to join our growing team. This role is critical to ensure the smooth coordination of service calls and installations across our territory, which includes ME, NH, VT, RI, MA, and Upstate NY. This position plays a key role in optimizing technician utilization, minimizing service delays, and enhancing customer satisfaction. If you're detail-oriented, thrive in a fast-paced environment, and enjoy balancing logistics with customer service, we want to hear from you. Location: This position is based on-site at our Londonderry, NH location. Hours: Monday – Friday 7:00am - 5:00pm with 1-Hour Lunch Pay Range: $26.50–$31.50 per hour depending on experience

Requirements

High school diploma or (GED) equivalent, with college or trade school preferred.
Proficient in the use of a computer and related software (Word, Excel, etc.).
Strong written and verbal communication skills.
Strong problem-solving skills and be detailed oriented with a high level of accuracy.
Basic math skills.
Ability to perform duties with a sense of urgency, exceeding customer expectations.
Ability to work with minimal supervision.
Excellent organizational skills.
Must be able to work in a dynamic, fast-paced service environment.

Responsibilities

Manage the schedule board and assign technicians to service calls and installations.
Balance labor across service and installation work based on territory needs.
Monitor and resolve scheduling conflicts to maintain short lead times.
Serve as the primary contact for technicians regarding scheduling and timing during working hours.
Ensure all service calls and schedulable installs are booked promptly.
Work closely with Sales Coordinators and customers to ensure accurate scheduling and service expectations.
Provide cross-coverage for Process Coordinator role during vacations or peak workload periods.
Communicate with customers to gather necessary details, including purchase order or COD information.
Process credit card payments when applicable.
Handle the majority of customer and internal calls related to scheduling.
Monitor CSR closure readiness, with the expectation of closing CSR’s within 10 days.
Monitor technician productivity and CSR closure rates to meet service delivery goals.