Operations Sales Coordinator

LifeStraw • Baltimore, MD

2d • $70,000 - $80,000

About The Position

LifeStraw is seeking a detail-oriented and proactive Sales Operations Coordinator to join our growing team. This role plays a critical part in supporting the day-to-day operational and administrative needs of the global sales team. You’ll be responsible for accurate order processing, customer communication, reporting support, and coordination across internal and external stakeholders.
This position is ideal for someone who thrives in a fast-paced environment, has strong attention to detail, and is excited to work for a mission-driven company that believes access to safe water is a basic human right.

Requirements

• Exceptional organizational and time-management skills with the ability to manage multiple priorities simultaneously.
• Strong written and verbal communication skills.
• Detail-oriented and data-driven with comfort handling large datasets.
• Collaborative mindset with a proactive, solutions-oriented approach.
• Passion for impact and commitment to LifeStraw’s mission.
• BA/BS in Business, Operations, or a related field.
• 2+ years of experience in sales coordination, order management, or customer operations.
• Experience with ERP systems (NetSuite preferred) and EDI setup.
• Proficient in Microsoft Excel and Google Workspace (Sheets, Slides, Docs).

Nice To Haves

• Experience supporting sales teams in a consumer goods, retail, or mission-driven environment is a plus.

Responsibilities

• Accurately enter and process sales orders and updates within the ERP system (NetSuite), ensuring timely communication with customers on order status, shipment details, and invoicing.
• Coordinate vendor onboarding documentation, including EDI setup and new customer profiles.
• Serve as the first point of contact for order-related customer inquiries, resolving issues quickly or escalating as appropriate.
• Support compliance documentation (MAP pricing, co-op programs, etc.) in coordination with the sales and marketing teams.
• Prepare and maintain weekly sales reports, POS recaps, and inventory summaries for internal and external stakeholders.
• Track and communicate product allocations, shipping timelines, and order fulfillment status.
• Manage and lead the weekly allocation call with the sales team to review open orders, available inventory, and prioritize fulfillment needs.
• Coordinate samples and trade show materials in collaboration with the sales and marketing teams.
• Assist in the creation and organization of sales enablement materials, including line sheets, price lists, and training decks.
• Liaise with the warehouse and logistics team on order fulfillment and shipping issues.
• Work closely with finance and accounting teams to support invoice processing, credit memos, and chargeback research.
• Collaborate with the supply chain team to track production timelines for key accounts and communicate potential risks to delivery schedules.
• Support the maintenance of accurate product, pricing, and customer data within the ERP and shared reporting tools.
• Identify process gaps and make suggestions for improvements that increase speed, accuracy, and customer satisfaction.
• Document and maintain SOPs for recurring sales operations tasks.
• Build, maintain, and optimize Excel-based reports, dashboards, and data models used by leadership and cross-functional team
• Use advanced lookup functions — including VLOOKUP, HLOOKUP, and XLOOKUP — to retrieve, reconcile, and validate data across multiple worksheets and workbooks

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level