OPERATIONS REVIEW SPECIALIST - 60056210 1

State of Florida • Tallahassee, FL

4d • Onsite

About The Position

The Florida Department of Children and Families (DCF)
is the state of Florida’s social services agency. The agency oversees services for child safety, fostering, adoption, domestic violence, adult protective services, refugees, homelessness, mental health, substance abuse, childcare providers, human trafficking, and government assistance. The agency’s mission is to work in partnership with local communities to protect the vulnerable, promote strong and economically self-sufficient families, and advance personal and family recovery and resiliency.

Within DCF, the Economic Self Sufficiency (ESS) Program helps to promote strong and economically self-sufficient communities by determining eligibility for food, cash and medical assistance for individuals and families on the road to economic recovery.

Under the ESS Program, the Office of Public Benefits Integrity (OPBI) is responsible for investigating government assistance fraud or misuse regarding the SNAP (Food Assistance), D-SNAP (Disaster Food Assistance), TANF (Cash Assistance), and Medicaid programs by individuals or merchants. OPBI is also responsible for quality assurance and quality control of the administration of the ESS benefit programs.

This position supports the Electronic Benefits Transfer (EBT) Program Office by performing daily operational tasks. The incumbent participates in the design, development, testing, implementation, and ongoing operations of the EBT/EFT system, including pilots and expansions. Responsibilities may also include assisting with public awareness efforts related to EBT/EFT initiatives.

Requirements

• Must be a current Economic Self Sufficiency (ESS) employee
• Must have a minimum of 4 years (48 months) of Microsoft Excel experience.
• Two (2) or more years of experience in investigations, accounting, or eligibility determination of government benefits
• Must live in or around Tallahassee, FL OR have a willingness to move to or around Tallahassee, FL

Nice To Haves

• Two years or more of customer service, investigating, accounting, processing insurance policies or determining eligibility.
• Associate’s degree, or higher from an accredited college or university,
• 60 semester hours or 90 quarter hours can substitute for the experience.
• Have a minimum of 2 years (24 months) of experience in SNAP.
• Have a minimum of 2 years (24 months) of documented experience with WebAdmin (ebtEDGE).
• Have a minimum of 2 years (24 months) of documented experience with the FLORIDA system.
• Bilingualism, with a preference of Spanish

Responsibilities

• Serve as the primary for daily end-to-end reconciliation of all funds, ensuring compliance with federal regulations and accounting practices.
• Monitor EBT/EFT reports for suspicious activity.
• Monitor EBT/EFT services contract performance indicators.
• Provide leadership and coordination for statewide staff with EBT/EFT responsibilities.
• Coordinate activities related to system design, development, testing, implementation, and ongoing operations.
• Oversee policy analysis and evaluation to ensure compliance with federal regulations and Florida Statutes.
• Act as liaison to federal oversight agencies.
• Coordinate EBT disaster services.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree