Operations Representative

CJ Logistics•Des Plaines, IL

2d•$56,000 - $60,000

About The Position

Operations Representative: Your Next Step in Logistics Are you a proactive problem-solver with a passion for customer service? We are looking for a detail-oriented and proactive Operations Representative to be a central part of our logistics team. This role is perfect for someone who thrives on managing complex tasks and ensuring every shipment moves smoothly from start to finish. If you're ready to put your organizational skills to work in a fast-paced environment, this is the opportunity for you! Why You’ll Love This Role: You’ll work with a team that values collaboration, innovation, and continuous improvement Every day presents new opportunities to grow, lead, and make an impact At CJ Logistics America, we know that we do our best work when we have an inclusive and diverse team, where we can draw on our different life experiences to help us deliver innovative solutions for our customers. We are an equal opportunity employer that values diversity, equity, and an inclusive workplace. Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalized people tend to only when they check every box. So if you think you might be a good fit for the role, but don't necessarily meet every single requirement on the job posting, we still encourage you to apply. CJ Logistics delivers integrated and multimodal logistics services, connecting every corner of the world via air, sea and land. As a lead logistics partner (LLP), third-party logistics provider (3PL) and supply chain consultant, we help customers leverage supply chain management as a competitive advantage, reducing total system costs, transforming business processes, improving service and facilitating growth and change. With a focus on social responsibility and sustainability through growth with customers and communities, we prioritize the wellbeing of the end consumer, our customers and our employees. CJ Logistics is responsible for the North America region, specializing in solutions for regulated industries such as food and beverage, consumer-packaged goods, healthcare and medical supplies, and tire and automotive. CJ Logistics is proud to be an Equal Employment Opportunity and Affirmative Action employer. We prohibit discrimination and or/harassment of any type, including but not limited to discrimination and or harassment based upon race, religion, religious creed, color, national origin, ancestry, citizenship, sex, sexual orientation, gender, gender identity, gender expression, age, pregnancy or relation medical conditions, childbirth, breastfeeding, parental status, veteran and/or military statue, disability (physical or mental) medical condition, genetic information or characteristics, political affiliation, domestic violence survivor status, marital status, or other characteristics prohibited by federal, state, or local law. Additionally, CJ Logistics participates in the E-Verify program in certain locations. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Requirements

Experience: 1-2 years of experience in logistics, transportation, or a related field is preferred.
Education: A high school diploma or equivalent is required.
Skills: You're a natural at organization and multitasking. You have excellent communication and customer service skills, a strong focus on detail, and are proficient in Microsoft Office Suite.
Attributes: You're dependable, proactive, and a true team player who can thrive in a fast-paced environment.

Nice To Haves

Bonus points if you have experience with track-and-trace operations or appointment scheduling!
Additional certifications or a degree in Logistics or Supply Chain Management is a plus.

Responsibilities

Track & Trace: Be the eyes and ears of our shipments, monitoring transit to ensure timely delivery and providing crucial updates to both internal teams and clients.
Schedule & Coordinate: Schedule and confirm all pickup and delivery appointments with carriers, shippers, and receivers.
Resolve Issues: Proactively identify potential delays or problems and escalate issues as needed to the right team, keeping our operations running efficiently.
Manage Data: Accurately input and maintain all shipment details and appointment information in our transportation management system ( TMS ).
Provide Support: Handle key administrative tasks, from preparing documents to responding to inquiries and maintaining organized records.
Communicate with Confidence: Act as a key point of contact for carriers and customers, providing exceptional service and building positive relationships.

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