Bank Operations Representative
About The Position
Bank Operations Representatives play a crucial role in the bank’s mission to fortify healthy financial lives by supporting a wide array of processes including the daily administration of customer money flow via Wire, ACH, Check, and Debit/ATM Card channels; maintain daily oversight of disputed transactions via these transaction channels; provide user access and maintenance support for customer Online Banking accounts; legal request response related to Subpoenas and other authorized information requests; account maintenance and fund remittance associated with IRS Levies and Legal Restraints; oversight and administration of customer contact information in various systems; maintaining the incoming and outgoing mail and parcels from the bank’s corporate headquarters; and other duties that support the operational safety, soundness, and efficiency of the bank.
Requirements
- A high school diploma or high school equivalency preferred.
- One year customer service experience, prior Financial Industry experience strongly preferred.
- Excellent communication & interpersonal skills.
- A strong attention to detail.
- An ability to maintain exceptional agility in a fast-paced, continuously changing environment.
- Strong PC skills necessary to leverage general marketplace programs (such as Microsoft Office) and financial industry specific programs.
- Strong customer service experience.
Nice To Haves
- prior Financial Industry experience strongly preferred.
Responsibilities
- Support all aspects of the back office domestic and international wire transfer function.
- Support maintenance functions within the Online Banking (Q2) system.
- Conduct various tasks related to the bank’s Debit and ATM card programs.
- Conduct oversight and maintenance of all Debit/ATM card transaction disputes.
- Supports the oversight of the bank’s ATM network through the daily reconcilement of all ATM terminals and coordinating with IT, Retail, and the bank’s Armored Car Service to resolve any discrepancies.
- Over time, individuals in this role will be exposed to other core functions of the department, which may include but is not limited to ACH processing, Check processing, Legal Research processing, Administration and Maintenance of customer contact information, and various other duties that support sound operational controls for the organization.
Benefits
- Medical, dental, vision, FSA, HSA options for both part-time and full-time employees. Medical coverage is also offered for domestic partners.
- Paid holidays, vacation, and sick time.
- Retirement benefits that include a 401(k), Profit Sharing, and Employee Stock Ownership Plan (ESOP).
- Training & development opportunities.
- Tuition assistance.
- Community focused volunteer opportunities.
- Award winning wellness program that promotes a solid work/life balance.
- Banking perks and discount programs.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
501-1,000 employees
