Operations Representative

Webbing • New York, NY

2d • Remote

About The Position

As an Operations Representative at Webbing, you will manage all customer backend setup in a Webbing-developed platform, consisting of multiple complexes and ever-evolving pricing and service modules.
You will:
Handle customer setup and changes.
Support Webbing agents with all requests and questions regarding the service, setup, and management platform.
Building and updating customers’ plans.
Be a part of the cross-department’s projects.
Operations maintenance activities planning.
Handling monthly billing tasks.
Perform basic QA for new Webbing platform features.
Full- time position

Requirements

• Proficiency in English with excellent written and verbal communication skills
• Self-motivated with the ability to work independently, prioritize and meet deadlines.
• Ability to manage multiple administrative projects simultaneously
• Strong attention to detail and patience
• Organized and detail orientated with excellent prioritization skills
• Ability to solve operational problems
• Good skills with MS Excel (VLOOKUP, match, pivot)

Nice To Haves

• Bachelor’s degree - an advantage
• Technical skills – an advantage
• Previous experience in a similar operational role - an advantage
• Understanding of mobile roaming flows – an advantage
• Experience with Project Management tools (Monday, Zendesk) -an advantage

Responsibilities

• Handle customer setup and changes.
• Support Webbing agents with all requests and questions regarding the service, setup, and management platform.
• Building and updating customers’ plans.
• Be a part of the cross-department’s projects.
• Operations maintenance activities planning.
• Handling monthly billing tasks.
• Perform basic QA for new Webbing platform features.

Benefits

• The opportunity for professional development within a reputable international innovative and growing company.
• The opportunity to join a team of highly professional specialists in an international environment.
• Fully remote role

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level