Operations Project Manager
About The Position
CrossCountry Mortgage (CCM) is the nation's number one distributed retail mortgage lender with more than 7,000 employees operating over 700 branches and servicing loans across all 50 states, D.C. and Puerto Rico. Our company has been recognized ten times on the Inc. 5000 list of America's fastest-growing private businesses and has received many awards for our standout culture. A culture where you can grow! CCM has created an exceptional culture driving employee engagement, exceeding employee expectations, and directly impacting company success. At our core, our entrepreneurial spirit empowers every employee to be who they are to help us move forward together. You’ll get unwavering support from all departments and total transparency from the top down. CCM offers eligible employees a competitive compensation plan and a robust benefits package, including medical, dental, vision, as well as a 401K. We also offer company-provided short-term disability, an employee assistance program, and a wellness program. Position Overview: The Operations Project Manager is responsible for managing projects to ensure completion within the service level agreement (SLA). The Operations Project Manager works with stakeholders, identifies expectations, delegates tasks, and ensures successful implementation.
Requirements
- 5+ years of experience in mortgages.
- Encompass LOS experience required.
- Knowledge of the overall mortgage workflow.
- Knowledge of all agency guidelines
- Knowledge of compliance and disclosure requirements.
- Proficient in Microsoft Office suite (Word, Excel, and Outlook).
- Excellent prioritization, organization, and time management skills.
- Excellent management and analytical skills.
- Excellent conflict management and negotiation skills.
Nice To Haves
- Related experience, preferred.
- PMP certification, a plus.
- JIRA experience, a plus.
Responsibilities
- Act as the point of contact for team members on assigned projects including assembling, coordinating, and managing project needs.
- Lead project meetings, presentations, and post-policy implementations.
- Monitor progress and keep the stakeholders informed throughout the project.
- Maintain project documentation.
- Follow up on all tasks to assure project timelines are met.
- Set clear expectations with all project stakeholders.
- Establish and maintain effective business relations with internal and external partners.
- Lead the development of project goals and establish the scope of projects.
- Ensure completion and success of customer support across multiple projects.
- Facilitate and troubleshoot any challenges associated with the project.
- Provide technical and management advice while assisting stakeholders and personnel associated with each project.
- Communicate and work with the training department on SOPs, workflows, and announcements.
- Summarize project information, establish business needs and concepts while clearly communicating with high-level leadership.
- Assist with providing material and documents for audits and reviews.
- Complete User Acceptance Testing (UAT) as needed.
- Perform other duties as assigned.
Benefits
- CCM offers eligible employees a competitive compensation plan and a robust benefits package, including medical, dental, vision, as well as a 401K.
- We also offer company-provided short-term disability, an employee assistance program, and a wellness program.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
