Operations Project Manager

Bank of America • Newark, NJ

5d • Onsite

About The Position

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Job Description: Provide platform support of multiple Credit Assistance agent workstations (UCRS/NGW and DM) and decision rules engines (BLAZE) for the segments and products that support and assist those clients experiencing financial hardship. Manage ongoing change initiatives that support and drive the business. these include system administration, decision rule changes, and queue structure builds. Liaison between Operations and Technology partners with the purpose of matching business needs with the technical capabilities and assisting with communication and alignment between the two teams.

Requirements

• Strong analytical and problem solving skills as demonstrated by 1 -3 years of experience
• Skilled with MS Office (Excel, Access, Word, and PowerPoint)
• Proficient at written and oral communication, including presentation skills
• 3-5 years of Collections and Recovery experience
• Experience and participation in business initiatives as a main contributor or in partnership with other teammates
• Ability to work in a task oriented environment
• High School Diploma / GED / Secondary School or equivalent

Nice To Haves

• Proven ability to operate within a matrix environment
• Demonstrated ability to follow up on and complete assigned tasks, while meeting all deliverables and timelines.
• Ability to identify potential issues or gaps, research possible solutions, and drive the results to close the issue or gap.
• Experience with routine system administrative responsibilities such as maintaining domain tables, updating business rules, and workstation stability.
• Demonstrated business acumen of Collections and Recovery products and guiding regulatory principles as it relates to collection efforts - calling, treatment, segmentation, etc.
• Desire to learn the long term vision of the user experience in the new workstation and participate in supporting activities and tasks in order to support the effort.
• Knowledge and understanding of SQL language and data

Responsibilities

• Provide platform support of multiple Credit Assistance agent workstations (UCRS/NGW and DM) and decision rules engines (BLAZE) for the segments and products that support and assist those clients experiencing financial hardship.
• Manage ongoing change initiatives that support and drive the business. these include system administration, decision rule changes, and queue structure builds.
• Liaison between Operations and Technology partners with the purpose of matching business needs with the technical capabilities and assisting with communication and alignment between the two teams.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees