Operations Program Manager

Waymo • Los Angeles, AZ

2d • Hybrid

About The Position

Waymo is an autonomous driving technology company with the mission to be the world's most trusted driver. Since its start as the Google Self-Driving Car Project in 2009, Waymo has focused on building the Waymo Driver—The World's Most Experienced Driver™—to improve access to mobility while saving thousands of lives now lost to traffic crashes. The Waymo Driver powers Waymo’s fully autonomous ride-hail service and can also be applied to a range of vehicle platforms and product use cases. The Waymo Driver has provided over ten million rider-only trips, enabled by its experience autonomously driving over 100 million miles on public roads and tens of billions in simulation across 15+ U.S. states. The Central Production & Performance (P&P) team is tasked with empowering the global scalability and efficiency of Waymo's Ride-Hail Operations. Operating 24/7 across all markets, this specialized team minimizes operational disruption by solving for the gray areas, the unexpected, and the long-tail of issues. We are the Operations' 'officer on deck' and 'eye in the sky,' making real-time decisions and ensuring consistent execution of processes across all markets and all timezones. In this hybrid role you will report to our Head of Central Production and Performance.

Requirements

• 5+ years of experience in vendor management, with a deep understanding of fleet operations
• Proven ability to manage effective processes, vendors, deadlines, and resources efficiently while thriving in a fast-paced environment
• Experience leading and driving outcomes for multiple, large operational projects spanning organizations
• Direct experience applying local operations expertise to standardize playbooks and define cross-market best practices
• Ability to handle stress well and make quick, reasoned decisions under challenging and unplanned circumstances
• Excellent communication skills, including the ability to clearly articulate complex operational concepts to a variety of internal and external stakeholders

Nice To Haves

• A Bachelor's degree in business, supply chain, operations research, or a related field
• 5+ years of experience with real-time operations (e.g., datacenter, dispatch for law enforcement, military operations, etc)
• Demonstrable history of driving continuous process improvement, shifting tasks towards automation or self-service for efficiency and scale
• Experience mitigating real-time issues using tooling, advanced analysis, and decisive action
• Prior experience contributing to Quality Checks and Supply Management processes in a dynamic autonomous vehicle market
• Capability to organize vague projects into clear goals, initiate cross-functional projects, and create scalability frameworks for operational expansion

Responsibilities

• Drive continuous process improvement by identifying process breakdowns, contributing shift-level insights, and pushing operational issues up the Escalation Ladder to improve efficiency and allow for scale, including leading monthly business review reporting
• Lead operational outcomes for multiple large operational projects, proactively identifying disruptions and potential risks across markets
• Manage operational standards and strategic execution by leveraging operational expertise to define and institutionalize cross-market best practices for the centralized function
• Optimize the centralized bug triage process, collaborating with global engineering and product teams to ensure rapid resolution times for prioritized issues impacting core supply metrics
• Build a scalable real-time airport / venue response - Program management for alerting, monitoring, actions
• Ensure continuous improvement for daily operations monitoring and support across all global markets during assigned shifts, ensuring real-time support and maintaining adherence to safety, efficiency, and seamless 24/7 operation

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level