Operations Program Manager

Howden • Miami, FL

11d

About The Position

We are seeking an experienced and results-oriented Program Manager to lead complex, cross-functional business initiatives from planning through execution and benefit realization. You will be responsible for coordinating multiple workstreams, managing dependencies, and ensuring programs are delivered on time, within scope, and aligned with business priorities. You will work closely with business leaders, process owners, and technology teams to translate strategy into actionable plans and support effective adoption of change across the organization, in partnership with the broader team. This role requires a blend of structured project management expertise, stakeholder management, and business acumen – ideal for someone who thrives at the intersection of operations, transformation, and change.

Requirements

• Proven ability to lead complex, multi-workstream programs with strong organizational and coordination skills
• Strong understanding of business operations, process improvement, and change management principles
• Excellent communication and stakeholder engagement skills, with the ability to influence and align across functions
• Analytical and structured thinker with a problem-solving mindset
• Comfortable operating in a fast-paced environment with multiple priorities
• Strong attention to detail and commitment to delivery excellence
• 5+ years of experience in Program/Project Management roles – preferably within the insurance brokerage space
• Demonstrated experience leading business transformation, process improvement, or systems implementation programs.
• Strong knowledge of project management methodologies (e.g., PMI, Agile, or hybrid approaches)
• Proficiency with project portfolio management tools (e.g., Monday.com) and reporting platforms

Nice To Haves

• PMP or equivalent project management certification is a plus
• Bachelor’s degree in Business, Operations, or related field is preferred

Responsibilities

• Plan, organize, and oversee end-to-end delivery of assigned programs – ensuring clarity of scope, objectives, timelines, and success criteria.
• Lead cross-functional teams to execute complex initiatives spanning process, technology, and organizational change.
• Monitor program health, manage risks and issues, and proactively remove barriers to ensure successful delivery.
• Ensure all projects adhere to PMO standards, tools, and reporting requirements.
• Serve as the primary point of contact for program stakeholders, providing clear communications on status, milestones, and key decisions, risks, and issues.
• Prepare and present program updates, reporting, and recommendations to senior leadership and governance forums.
• Partner with process owners, technology leads, and Capability & Change to drive alignment and accountability across functions.
• Support operational teams in preparing for sustainment of outcomes post-implementation.
• Develop integrated project plans, critical path analyses, and resource forecasts across multiple workstreams.
• Track and report on financials, resourcing, risks, and benefits realization.
• Ensure accurate and timely program documentation and status reporting.
• Track and communicate realized benefits and lessons learned, in line with PMO standards.

Benefits

• A career that you define.
• Our business succeeds by allowing our people to make a mark in the areas they care about most: personal development, volunteering, and fundraising for charity, or creating new insurance products that address society’s greatest challenges.
• And we know that separate home and work lives don't really exist. If you're happy and healthy at home, you're more likely to be happy and fulfilled at work – and vice versa. That's why we do our best to support our people in every aspect of their lives.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level